WFIT Solutions on Working With ScienceSoft

WFIT Solutions aims to deliver proactive services by addressing root causes, not just symptoms, and I am glad to say we found a like-minded partner in ScienceSoft. Their L1 team proved it with excellent help desk performance and ownership.

Right from the start, ScienceSoft put in real effort to understand the complex mix of environments we support. They often handle tasks at the junction of L1 and L2 and resolve nonstandard user issues across 200+ client setups, which proves to us they don’t just follow scripts.

They also worked with us to refine our support processes and organize the knowledge base with refined SOPs.

Excellent work!