IT Infrastructure Services for Insurance

Our architects design high-performing, resilient, and secure IT ecosystems. We build infrastructures that support long-term growth and continuous evolution thanks to loosely coupled components, containerization, and microservices-based architecture.

We employ load balancing, autoscaling, storage redundancy options, backups, and recovery mechanisms for high availability and disaster recovery (HA/DR). To ensure security and compliance, our engineers implement identity management and authentication controls, network segmentation, encryption, and automated compliance checks.

ScienceSoft can take over the entire IT infrastructure management process, from planning and building to continuously monitoring and improving insurance IT environments.

We administer and optimize all infrastructure components, including cloud-hosted microservices and analytics tools, on-premises mainframes, networks, backup systems, and more.

We devise tailored cost optimization strategies to reduce unnecessary cloud spend and improve cost transparency.

To ensure business continuity, our experts implement tailored failover and disaster recovery mechanisms that enable fast incident resolution and minimize downtime.

ScienceSoft had developed a multi-faceted proactive approach to help desk services, as opposed to reactive break-fix support. Our help desk agents and engineers not only troubleshoot incidents but also analyze their root causes to prevent recurring issues or identify non-obvious bottlenecks. By gathering and analyzing statistics on false alerts and duplicate tickets, we can spot and fix issues in monitoring systems and ticket submission workflows. This helps reduce ticket volume and help desk costs.

In our help desk reports, we propose improvements to processes and IT infrastructures based on careful analysis of incident root causes, help desk processes, trends in arriving tickets, and user feedback.

We modernize insurance IT infrastructures to support data-intensive workloads and ensure high data quality and consistency across systems. This includes migrating legacy on-premises environments to secure, scalable cloud infrastructure, reducing hardware costs and improving availability.

Along with enabling cloud computing in the insurance industry, we automate infrastructure management using CI/CD pipelines, Infrastructure as Code (IaC), and orchestration tools. This helps minimize failure rates, reduce the bus factor, and enforce security and compliance policies at the code level.

To avoid disruption and minimize upfront investments, we take a gradual modernization approach — prioritizing the infrastructure components that deliver the highest business value first.

ScienceSoft’s cybersecurity offering includes incident response, penetration testing, and managed security services. We conduct and document security testing activities according to PTES, NIST SP 800-115, and other industry standards, so our reports are suitable for compliance evidence if needed. Our testing reports contain a list of classified and prioritized issues, an explanation of their potential impact, and practical recommendations for fixing them.

Our cybersecurity team, including certified SIEM/SOAR/XDR specialists, build robust security infrastructures for effective data protection and APT defense.

ScienceSoft provides end-to-end compliance services, including compliance assessments, policy and procedure (re)design, and ongoing compliance management. We help insurance market participants meet the requirements of GLBA, SOX, PCI DSS, CCPA/CRPA, NYDFS, GDPR, and other BFSI regulations and standards.

With two decades of experience in healthcare, we are uniquely positioned to support compliance for health insurance infrastructures subject to HIPAA and similar regulations.

ScienceSoft designs and oversees insurance data storage and management solutions, making sure they are compliant, sufficiently redundant, scalable, and performance-optimized.

We manage modern storage systems (e.g., object storage, data lakes, data warehouses) and implement robust data governance, data backup, and disaster recovery strategies.

Our solutions are built to eliminate data silos, enabling seamless integration across systems and departments. Our engineers support and optimize cloud-native infrastructures that enable high-speed, real-time data processing and validation, improved data quality, and greater consistency.

ScienceSoft’s team troubleshoots insurance software issues and monitors application metrics, such as response time, transaction completion rates, and message queue size, to prevent potential problems.

Our in-house software engineers can add new functionality like fraud detection. We revamp legacy insurance software by rearchitecting apps, refactoring code, modernizing tech stacks, and introducing insurance automation.