ScienceSoft Receives Frost & Sullivan’s 2025 Enabling Technology Leadership Award in the North American Patient Engagement and Telehealth Industry

ScienceSoft has been recognized by Frost & Sullivan for effectively addressing new challenges and opportunities in the field of patient engagement and telehealth. It's our second Enabling Technology Leadership Award, with the first one marking our achievements in the medical device connectivity industry.

Each year, Frost & Sullivan honors organizations that leverage advanced technologies to improve customer experience and accelerate innovation in their industries. In the patient engagement and telehealth category, the award acknowledges companies that are enhancing virtual care delivery, improving telehealth adoption, and driving measurable gains in patient and provider satisfaction.

Ana Victoria Dominguez, Frost & Sullivan’s Best Practices Research Analyst, states: “ScienceSoft extends its technical advantage through purposeful creativity. Its core engine powers patient education, triage workflows, and intelligent interaction with EHR systems—functions that go far beyond scheduling.”

ScienceSoft applies cutting-edge technologies, such as ReAct reasoning frameworks, multi-agent orchestration, and secure LLM pipelines, to transform patient experiences and optimize clinical workflows. One example is a HIPAA-compliant AI voice scheduler that enables natural, real-time dialogue between patients and providers. It handles scheduling, verification, and routing tasks through speech-to-speech interaction powered by Amazon Nova Sonic. The project was recognized as a semifinalist in the Amazon Nova Demo Competition, where it stood alongside entries from IBM, Accenture, and Deloitte.

With 36 years of experience in AI and 20 years in medical IT, ScienceSoft builds solutions that stand the test of time, reducing care costs and improving patient outcomes.

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