IT Infrastructure Services for Life Sciences Companies

We analyze your performance and availability targets, cost constraints, and compliance requirements, and review your current infrastructure to identify opportunities for improvement. Our audit is based on widely adopted IT best practices and standards (e.g., ITIL, ISO 27001, NIST CSF, Well-Architected frameworks) and, where relevant, GxP expectations for computerized systems.

Based on the findings, we deliver a prioritized, implementation-ready roadmap for the proposed strategy. It may cover security hardening, infrastructure automation, technology adoption, cost optimization, cloud migration, and operational maturity improvements.

We design and build network, compute, storage, and platform layers (orchestration platforms, PaaS, data platforms) to support life sciences workloads. Alongside the deployed infrastructure, our clients receive architecture diagrams, design specifications, implementation roadmaps, CI/CD configurations, and IaC scripts. These deliverables document how the infrastructure is structured, secured, and governed, and support repeatable, controlled deployments.

We apply widely adopted life sciences infrastructure best practices, such as the Well-Architected pillars from leading technology vendors (e.g., AWS Life Sciences Lens, Microsoft for Healthcare and Life Sciences). For GxP-regulated workloads, we implement foundations aligned with cloud vendor GxP guidance (e.g., AWS GxP Systems on AWS, Azure GxP Guidelines).

We modernize cloud and hybrid infrastructures to improve scalability, resilience, and cost efficiency while supporting data-intensive life sciences workloads. This includes upgrading legacy environments, migrating workloads to secure cloud foundations, managing technical debt, and reducing infrastructure maintenance effort and cost.

We also implement infrastructure automation to make deployments repeatable and controlled, reduce configuration drift, and enforce security guardrails and compliance policies at the code level.

To minimize disruptions, we take a phased approach to modernization, prioritizing the components that deliver the highest business value and validating each step against agreed performance, availability, and risk requirements.

Our teams can run separate components, layers, or the entirety of your IT infrastructure, covering 24/7 operations and continuous evolution. Typical scope of this service includes:

• Monitoring, logging, and alerting.
• Incident management (restoring service from outages and IT incidents) and problem management (eliminating root causes).
• Change, patch, and vulnerability management.
• Performance and capacity management.
• Backup and disaster recovery (DR) operations.
• Automation (e.g., CI/CD enablement, runbook automation)
• FinOps cost controls and optimization.

We work within your approval, change control, and validation processes, using clear responsibility boundaries and tailored SLAs to protect validated systems and GxP-relevant operations. We also maintain audit-ready operational evidence and provide regular governance reporting and service reviews.

We help life sciences organizations secure their infrastructure and protect data through security engineering, security operations support, and regular security testing. Core services include:

• Security architecture design and hardening, including secure landing zones, network segmentation and isolation; least-privilege access; IAM, SSO, MFA, and token-based authentication; encryption in transit and at rest; and key management.
• Vulnerability management, including continuous automated scanning, manual verification, and remediation prioritization, implementation, and tracking.
• Risk-based security testing, including black-, gray-, and white-box penetration testing with documented results aligned to recognized methodologies (e.g., PTES and NIST SP 800-115).
• Detection and response support, including SIEM engineering and tuning, security monitoring, and incident response support.

We help you establish a compliance program and, if needed, run it as an ongoing managed service. We help life sciences organizations run infrastructure in a way that supports:

• GxP computerized systems in pharmaceutical, biotech, clinical, and laboratory environments.
• FDA 21 CFR Part 11 and EU GMP Annex 11 expectations for access control, audit trails, record retention, and controlled change.
• Medical device quality system requirements under FDA 21 CFR Part 820 and clinical laboratory requirements under CLIA.

What we deliver:

• Risk-based infrastructure assessment for regulated workloads: defining intended use, identifying GxP-relevant components, assessing risks, and translating them into required controls.
• Standards and controls for qualified infrastructure: defining and implementing baseline configurations for identity and access, logging, backup and disaster recovery, encryption, and secure configuration management.
• Controlled change workflow: establishing a change process with impact assessment, approvals, versioned IaC, and release records.
• Ongoing compliance operations: evidence collection and retention, change and access reviews, periodic control checks, audit support, and continuous improvement of controls and procedures.

We design, modernize, and manage data platforms, pipelines, and reporting foundations that enable reliable analytics, audit-ready reporting, and controlled data processing for life sciences organizations.

Depending on your environment, we can help with:

• Data platform design and modernization (data warehouses, lakes, lakehouses; performance tuning and migration of legacy data platforms).
• Consolidating siloed data; normalizing, deduplicating, harmonizing data, and building shared data models.
• Enabling BI, reporting, and analytics.
• Engineering ETL/ELT, batch and streaming data processing pipelines; setting up orchestration, scheduling, and monitoring.
• Data quality management (rule design, validation checks, monitoring, issue remediation workflows).
• Establishing data governance (metadata management, lineage, stewardship workflows, reference and master data controls).
• Designing and implementing data access controls, encryption, key management, logging, and retention settings.

We provide end-to-end support for life sciences applications. Our team monitors software health and performance indicators to detect and resolve issues early, minimizing downtime. Our life sciences help desk supports users with app usage guidance, software troubleshooting, license management, and more.

When changes are needed, our life sciences software engineers can deliver controlled enhancements aligned with your change control and validation procedures. Such enhancements can include:

• Workflow updates (intake and approval steps, exception handling, notifications).
• Data and reporting improvements (new dashboards, scheduled exports, audit-ready reports).
• Integration changes (API updates and interface stabilization across LIMS, ELN, CTMS, EDC, eTMF, and QMS).
• Role-based access and security updates (new roles, least-privilege adjustments, MFA/SSO updates).
• Automation of recurring operations (scheduled jobs, data validations).