Our Mission

Challenge

Healthcare providers often struggle with the high volume of appointment requests and the inefficiency of phone-based scheduling. Manual processes consume staff time, introduce errors, and create accessibility barriers for patients who must call during business hours.

Our solution

ScienceSoft designed a secure, cloud-native architecture for a HIPAA-compliant voice scheduler. The system achieved the first-ever integration of Amazon Nova Sonic with LiveKit Media Server, enabling low-latency, natural speech interaction. It was built to flexibly connect with Amazon Nova Sonic, OpenAI GPT-4o, or Google Gemini 2.5 Pro and to integrate with EHR, CRM, or PMS via FHIR-based APIs. The project was recognized as a semifinalist in the Amazon Nova Partner Demo Competition.

Challenge

Following a series of acquisitions, a behavioral health provider needed to replace a fragmented legacy system with a scalable telehealth platform. The solution had to unify provider-to-provider collaboration, ensure compliance, and integrate smoothly with multiple partner EHRs.

Our solution

ScienceSoft developed a modular, cloud-ready architecture on Microsoft Cloud for Healthcare, with incremental migration to speed adoption. The system ensures interoperability with partner EHRs through HL7 v2.x and FHIR and centralizes data in Azure + Dataverse for near real-time analytics. To guarantee security, the platform is hosted on Azure and aligned with HIPAA, HITECH, SOC 1/2/3, and ISO 27001. As a result of our collaboration, the provider gained a secure, compliant telehealth platform capable of scaling nationwide, with expected 40% less manual coordination and faster reporting across its care network.

Challenge

A healthcare organization sought to consolidate medical records from internal and external providers and give patients secure access to their health data via a mobile app. The solution needed to support industry standards for interoperability and meet HIPAA requirements.

Our solution

ScienceSoft built an AWS-based HIE supporting HL7, FHIR, XDS.b, and CCD, enabling comprehensive data exchange across labs, pharmacies, payors, and other stakeholders. We complemented it with a patient-facing Android app for secure viewing and sharing of PHI. The platform was designed with end-to-end HIPAA compliance, including encryption, access controls, and data anonymization. The resulting solution was certified by several state Departments of Health, and the client now offers patients easy, secure access to their medical information.

Challenge

A medical laboratory needed diagnostic software for genetic screening that complied with stringent EU medical device regulations and supported CE marking. The system also had to integrate with the Client’s LIMS and include full compliance documentation.

Our Solution

ScienceSoft managed the full cycle: requirements gathering, risk and safety analysis, architecture design, development, LIMS integration, and testing. The software was engineered in line with IEC 62304, ISO 14971, ISO 13485, and IEC 82304-1, and our team prepared the complete documentation set required for CE submission. As a result, the Client received a fully functional, CE-marked solution within 7 months, along with the regulatory evidence needed for IVDR/MDR certification.

Challenge

A US-based nonprofit focused on mental health disorders involved ScienceSoft to upgrade its legacy mental health software. The complex system had scarce documentation, which complicated its revamp. Prolonged modernization would expose the client to growing operational and security risks, which was unacceptable due to the sensitive and highly regulated nature of the nonprofit’s activities.

Our solution

With a well-organized Agile collaboration, it took ScienceSoft only 4 weeks to audit the client’s mental health system, restore the missing software documents, and introduce a detailed modernization plan. Following the audit, we rearchitected the system, refactored its legacy code, and developed new features. Applying Scrum and AAMI TIR45 methodologies at the revamp stage helped us speed up releases while ensuring FDA compliance. Thanks to the robust risk, change, and budget management practices applied by the PM and team lead, the client avoided scope creep and cost overruns that often occur in complex healthcare IT projects. The delivered software documentation helped the organization streamline solution maintenance and further evolution.