ServiceNow Consulting services - ScienceSoft

With 10+ years of experience in ITSM and 8+ years in ServiceNow, ScienceSoft provides ServiceNow consulting services that bring visibility to IT processes and infrastructure of our customers, allow a prompt response to disruptions in IT processes, minimize a negative impact of infrastructural changes and help to optimize IT support costs.

Our ServiceNow expertise includes:

ServiceNow expertise - ScienceSoft


ServiceNow Certified - ScienceSoft

  • Official ServiceNow Partner with 8+ years of experience in ServiceNow consulting
  • Certified ServiceNow Admins
  • Certified Implementation Specialists
  • Certified Application Developer
Our ServiceNow projects
ServiceNow customization for a multinational confectionery manufacturer with 50,000+ staff
ServiceNow Customization for a Multinational Confectionery Manufacturer with 50,000+ Staff
ServiceNow App for Supplier Performance Analysis and Visualization
ServiceNow App for Supplier Performance Analysis and Visualization
ITSM Mobile App with SolarWinds ServiceNow Integration
ITSM Mobile App with SolarWinds ServiceNow Integration
ServiceNow Active Directory Integration
ServiceNow Active Directory Integration



1. One-time consultation

If you have encountered a ServiceNow challenge and have no idea how to solve it, we’re always ready to use our ServiceNow savvy to help. After finding a way to address your challenge, we can proceed with its implementation. For instance:


Challenge: Your company has to manage different overlapping Service Level Agreements (SLAs) with different vendors.

Possible solution

Possible solution: We propose to create different workflows, configure the Service Level Management application and integrate your ServiceNow with your vendors’ ITSM solutions. This way, it’ll be easier to control the quality of your services.

2. Full-cycle implementation of a ServiceNow solution

Full-cycle ServiceNow implementation

  • ServiceNow implementation with its alignment to your business processes.
  • ServiceNow-based custom application development focused on your specific business needs (e.g., applications for integrations, user satisfaction surveys, data import for updating CMDB, Foundation Data, etc.).
  • Expansion of the existing ServiceNow functionality (e.g., to cover more ITIL processes).
  • Integration of ServiceNow with other systems (Jira, SolarWinds, CMS, ERP, email services and more).
  • Migration from legacy ITSM systems to the ServiceNow platform.
  • Maintenance and support of your ServiceNow instances.

3. Ongoing improvements

Optimizing IT services is not a one-time matter, but a lasting process. In order to improve your IT services more efficiently, we can help you find and eliminate flaws on a constant basis. We do it like this:

Ongoing improvements of ServiceNow solution

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Sample ServiceNow challenges we solve

Complexity in aligning ServiceNow with your company’s needs

Complexity in aligning ServiceNow with your company’s needs

Out-of-the-box ServiceNow functionality will hardly be able to meet your company’s requirements. Carefully tailoring its rich functionality to your company’s processes and policies is a complex procedure. It requires in-depth knowledge of the platform as well as comprehensive experience in aligning it to the needs of a particular enterprise, which ScienceSoft proves skillful in.

Perplexities in deciding between out-of-the-box functionality and deep customization

Perplexities in deciding between out-of-the-box functionality and deep customization

It can be difficult to find the right balance between using out-of-the-box functionality and going for deep customization. ScienceSoft can help both determine what exactly your company needs and implement any configuration or customization required.

Risks of low return on substantial investment

Risks of low return on substantial investment

Though ServiceNow is a powerful tool that can help you reduce costs and optimize your IT processes and infrastructure, there’s still a risk that substantial investment into the system will not pay off. To ensure that ServiceNow’s effect on your business will be worth the invested money, ScienceSoft can guide your company through every step of the way and help you maximize the benefits ServiceNow brings.

Lack of the wider picture in ITSM

Lack of the wider picture in ITSM

Huge volumes of data that ServiceNow accumulates on your IT support activities can be misleading for your IT management because it is rather easy to get lost in such a vast collection of detailed data. Properly tuning ServiceNow’s Reporting and Performance Analytics, ScienceSoft’s team can allow you to see the wider picture of your IT support performance.


While being open to new ServiceNow challenges in various industries, ScienceSoft’s team is particularly experienced in Healthcare, Banking and Financial Services, Retail, Manufacturing, Oil & Gas, Public Sector and Telecoms. With the background in your industry, we won’t just propose tech-solutions: we will make sure they work under your specific circumstances.

Domain expertise in ServiceNow consulting

fired-up yet?

Do you want your ServiceNow needs to become our top priority? You’re only a couple of clicks away from making that happen! Drop us a line, get a free consultation and have your ServiceNow challenges solved.

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