Microsoft Dynamics 365 / CRM consulting and customization SERVICES


Expert consulting that rests on in-depth understanding of CRM beyond the software

Over 9 years ago, we chose to specialize in Microsoft Dynamics CRM (now Dynamics 365) as a powerful and flexible platform for successful enterprises in any industry, whether it’s B2C or B2B.  

We know how to release the much-debated potential of this system beyond mere customer profiling. We prove it consistently for SMEs and corporations in Healthcare, Retail, Telecom, Banking, Oil & Gas and other industries. Some of our success stories include delivering CRM solutions for a retail bank with 180 branches country-wide, a national public transport authority and a major media company with over 5 mln subscribers. 


  • Projects in Microsoft Dynamics CRM since 2008 (in Dynamics 365 since 2016)
  • 10+ Dynamics CRM experts
  • 15+ completed Dynamics CRM projects, totaling 15,000 work hours 

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For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. We can tell the difference between the specificity of B2B and B2C enterprises and tailor our approach to Dynamics 365 / CRM consulting and customization according to the precise requirements dictated by your business needs and industry-related factors. 

We are not advocates of CRM for CRM’s sake. Instead, our goal is to deliver systems that can positively impact your bottom line. The following three pillars define our approach to MS Dynamics 365 / CRM projects:   



We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. There will be no excessive and unreasonable customization that makes no positive change. There will be no surprise features that you didn’t want either. We deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.

In-depth comprehension

In-depth comprehension

As expert Microsoft Dynamics 365 / CRM consultants, we have tested the capabilities and limits of the platform to offer cost-effective and reasonably effort-consuming solutions in any given case.

We know how to leverage the in-built Dynamics 365 / CRM tools to minimize your investment. In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our Dynamics 365 functional consultant team is also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports.



In our hands, Dynamics 365 (formerly Dynamics CRM) turns into a highly scalable platform that is able to accommodate an ever-growing customer base without extra tweaks. The examples of the scopes we have successfully handled include customized CRM solutions for 7 mln clients of a retail bank, over 5 mln subscribers of a media company, and 35,000 SMEs subscribed to an accounting SaaS.


We cover the full cycle of Dynamics 365 / CRM consulting, customization and support services for projects of various complexity, both cloud-based and on-premises:

  • Business analysis and consulting
  • Customization
  • Data migration
  • Integration with enterprise systems
  • Quality Assurance
  • User training
  • Upgrade to Microsoft Dynamics 365
  • Maintenance
  • 24/7 help desk

Functional Consulting

Functional Consulting

Our Microsoft Dynamics 365 / CRM consultants rely on best practices and extensive business insights accumulated for the last 9 years to position you on the appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or, ultimately, strategic relationship management.

The scope of both out-of-the-box and customized features covers the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. Importantly, all of them can be tied to sales force KPIs for easier performance management. Some of the possible functional modules include:

  • Sales automation
  • Marketing automation
  • Email marketing
  • Subscriptions/membership levels management
  • Location-specific functions for sales reps and managers
  • Workflow notifications and alerts
  • Sales force performance assessment
  • Data analysis, including configuration of reports and dashboards

This list of features is far from being complete. Held as a market-leading technology for a reason, Microsoft Dynamics 365 (Dynamics CRM) is the platform that opens up numerous opportunities for truly flexible and impactful management of your customer relationships.

System Integration

System Integration

We will help you make use of the rich customer data stored across your IT infrastructure so that no interaction falls out of your sales reps’ sight. For this, we integrate Dynamics 365 / CRM with your:

  • Website
  • ERP system
  • Loyalty program
  • Customer support facilities (live chat, call center)

Quality Assurance

Quality Assurance

ScienceSoft offers end-to-end Dynamics 365 / CRM testing services for flawless performance:

  • Functional testing to prove the system’s viability
  • Performance testing to ensure fast and smooth operation
  • Usability testing to enable sleek user experience

Maintenance and Support

Maintenance and Support

As part of your customization project or independently, we will provide cost-efficient maintenance and support services including ongoing competent communication, technical maintenance and round-the-clock support.

  • Uninterrupted performance monitoring
  • Change request processing
  • Bug fixing
  • 24/7 help desk


Our Dynamics 365 / CRM consultants stay on the alert for your needs and are ready to start cooperation with free services:

  • kick-off consultation to outline the possible solution to your business challenge
  • proof of concept
  • prototype

Choose your preferred start and contact us to state your interest. The rest will be done by our experienced team of business analysts and project managers who will promptly help you define the requirements and select a project team to get started.  

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