ScienceSoft Global
Claim Processing Software Revamp and Evolution for Brush Claims
Summary
Brush Claims partnered with ScienceSoft to advance the development of its proprietary claim suite. Over a span of two years, the teams collaborated on app modernization and evolution, performance enhancements, data reliability improvements, and security strengthening.
About Brush Claims
Brush Claims, previously known as Brush Country Claims, has served the insurance business since 1991, providing property and casualty (P&C) adjustment services for both catastrophic and daily claims. In 2017, the company made a significant investment in proprietary technology to address what it identified as core industry challenges: communication gaps, limited transparency, and inconsistent control over claim data.
That investment produced Hubvia, a suite of web-based tools purpose-built for collaborative claim management. The suite includes three dedicated solutions: HubCentral, an end-to-end claim processing system for claims handling specialists; HubOnsite, a damage inspection mobile app for field adjusters; and HubInsight, a claim tracking portal that gives policyholders visibility into their claims.
Since Hubvia's launch, Brush Claims has continuously invested in evolving the platform to improve claim processing efficiency, app accessibility, and security posture. To maintain development momentum while bringing in specialized engineering capabilities, Brush Claims engaged ScienceSoft as a technology partner. ScienceSoft's experience in insurance software engineering and established risk management practices made them a strong fit for the collaboration.
Advancing the Hubvia Platform Together
ScienceSoft assembled a dedicated team consisting of a business analyst, a technical team lead, a senior .NET developer, a senior React developer, and a QA engineer experienced in insurance claims technology. Working alongside the Brush Claims team, they conducted a review of the solutions' existing capabilities, architecture, and tech stack.
Following the review, ScienceSoft documented opportunities for functional and technical software improvements, and the Brush Claims team provided requirements and priorities. Together, they organized the scope by business value to focus on the areas that would deliver the greatest impact first.
Over the subsequent two years of collaboration, the teams delivered the following:
Modernizing the HubOnsite mobile app
Starting April 2024, App Store Connect required that React Native apps be built on updated versions of the iOS SDK. As part of the ongoing evolution of HubOnsite, the teams prioritized updating the app's React Native version to support iOS SDK 17 and re-established dependencies with React Native's Notification, Firebase, Camera, and Filestream services. The updated React Native stack also allowed the team to introduce support for Android's latest SDK, improving performance and availability across both mobile platforms.
ScienceSoft’s React engineers also migrated HubOnsite from Native Base to the Gluestack UI library, which provides a wider range of pre-built UI components and a more flexible developer toolkit. This proactive step helped streamline ongoing UX/UI improvements for field adjuster workflows.
The teams also extended HubOnsite's mobile inspection forms with new data fields specific to the insurance products Brush Claims supports, allowing adjusters to capture damage information with greater speed and accuracy.
Strengthening field inspection data reliability
To further improve the consistency of damage inspection data flowing between the field and the back office, ScienceSoft introduced code-level and API-level improvements to the data synchronization components in HubOnsite. ScienceSoft also implemented tailored integrity validation mechanisms for inspection data in transit, ensuring field inspection results are captured and transmitted from HubOnsite to HubCentral reliably.
The secure backup procedures established for mobile inspection workflows added an additional layer of protection during field operations.
New report automation capabilities
ScienceSoft’s .NET engineers extended HubCentral with custom components for automated reporting. Field data captured by field adjusters in the HubOnsite is now automatically parsed using tailored macros and transformed into ready-to-use narrative inspection reports in HubCentral. This capability reduced manual reporting effort for adjusters and improved inspection turnaround times.
Performance improvements for high-volume events
The 2024 hurricanes Helene and Milton triggered a surge in P&C catastrophic claims across the industry. To support Brush Claims' operations during these peak periods, ScienceSoft delivered back-end enhancements to the claim system, adjuster app, and integrations. These improvements strengthened the solutions' ability to handle elevated claim volumes and support continued growth in automated workflows.
Strengthening digital authentication
ScienceSoft enhanced the existing internal multi-factor authentication (MFA) implementation by developing a custom connector to integrate HubCentral with Microsoft Authenticator. This added a standards-based MFA layer, strengthening access controls for HubCentral and its sensitive data, and supporting alignment with SOC 2 Type II requirements.
As of January 2026, Brush Claims continues working with ScienceSoft’s engineering team on the technical and functional advancement of its Hubvia suite.
Troy Stewart, President and Chief Operating Officer at Brush Claims:
"ScienceSoft doesn't just execute on a task list. They're genuinely invested in understanding what we're building and why it matters. Their team communicates well with our people, moves quickly when we need them to, and they've consistently brought smart, practical solutions to the table. We'd recommend them to anyone looking for a technology partner they can count on."
Key Outcomes
The two-year collaboration delivered measurable results for the Hubvia platform:
- Faster, lower-risk development through the combined efforts of Brush Claims’ and ScienceSoft's engineering teams.
- Pragmatic prioritization of modernization efforts, with both teams aligning on scope and sequencing based on business value.
- Improved system performance and scalability, positioning Hubvia to handle peak claim volumes during catastrophic events without service disruption.
- Uninterrupted availability of the HubOnsite mobile app in App Store and Google Play through timely modernization of the React Native stack and mobile SDKs.
- Stronger data reliability for field adjusters through improved inspection data synchronization, backup, and recovery mechanisms.
- Improved productivity and user experience for adjusters and claim specialists through modernized UIs and streamlined end-to-end workflows.
- Faster, more accurate reporting of damage inspection outcomes through new data syncing and report automation capabilities.
- Strengthened security posture through the introduction of multi-factor authentication supporting alignment with SOC 2 requirements.
Technologies and Tools
Claim management system: .NET Framework, Microsoft SQL Server, Azure Storage Account, Azure DevOps, Azure Pipelines, Microsoft Authenticator.
Damage inspection app: ReactJS, React Native, Typescript, Gluestack UI, React Navigation, Redux, Redux Persist, React Native FS, React Native Firebase, React Native Geocoding, React Native Maps, React Native Reanimated, ESLint, Prettier, React Native Test Renderer, Jest.
