With their headquarters in the UK, the Customer provides a wide range of social services, including supported living, homecare, residential care and reablement for people in need of everyday assistance due to physical health problems, mental health conditions or learning disabilities.
The Customer selected ScienceSoft as an expert in SharePoint to create a custom corporate intranet using the Microsoft Office 365 suite. The Customer planned to use their intranet as a central hub of their corporate life, a platform supporting users’ everyday working activities and as a learning portal to carry out dedicated trainings, to follow employees’ personal development and to assess the staff’s performance and competencies.
Helping their customers leverage their SharePoint deployments for more than 9 years, ScienceSoft’s SharePoint consultants gained a deep expertise in tailoring SharePoint solutions both on-premises and in the cloud. As the Customer preferred to develop their intranet in the cloud, ScienceSoft turned to Microsoft Office 365, particularly to SharePoint Online, to create a solution according to the Customer’s requirements. The solution was designed according to the Customer’s corporate style.
Since the Customer prioritized specifically learning capabilities of the future portal, ScienceSoft put their efforts into creating the following features:
Employees access the training center to study materials necessary to successfully fulfill everyday duties, as well as to get professional assistance from their mentors. This part of an intranet includes files and videos that cover different aspects of employees’ activities. Each group of trainings represents a separate subsite and provides knowledge on:
To enable personal development features, the SharePoint team used Office 365 Planner. By entering their personal development site, employees can see their advance throughout the learning program, including all the accomplished trainings, courses to be learnt, as well as those in progress. Relying on the personal results, managers and supervisors can assess their employees’ progress and decide on activities to be fulfilled by a particular employee.
Available for supervisors and managers, this function enables checking and controlling employees’ performance. Using spot check forms, a manager can submit the information on how well specialists fulfill their duties and how properly documentation is managed, assess their staff’s engagement, mark out mistakes or incorrect behavior, as well as note if patients are satisfied with the provided services.
Corporate policies defining service standards and internal processes are put separately to enable employees to study them attentively. Additionally, ScienceSoft’s team developed a custom feature enabling managers and supervisors to control the time spent by each employee on studying a policy in order to understand if the staff learns the provided materials responsibly.
To support employees’ everyday activities and needs, the SharePoint developers also delivered such features as:
To enable employees to use the portal on their mobile devices, the SharePoint team collaborated with the designers’ team and developed a mobile and a tablet version of the learning portal. Both versions provide a full set of features available on the desktop.
ScienceSoft delivered a tailored SharePoint-based corporate intranet that provides the Customer’s staff with the whole range of features facilitating the learning process and assisting employees in solving their day-to-day challenges. The intranet also enables line managers and supervisors to better control their employees’ personal development, follow their working process and assess their performance objectively, hence the possibility to timely improve the working process.