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To alleviate some of the burden on our inhouse engineers, we sought out a professional team of Tier 1 support staff with a technical background. We partnered with ScienceSoft, and it turned out to be an excellent match. Within just two weeks, their support agents seamlessly integrated into our processes and became an invaluable asset to our team.

ScienceSoft handled our offices across the world, from the HQ in Herne and all the way to Tennessee. They stick to SLAs, provide competent support, and make sure incidents are resolved or escalated as soon as possible.

So far, we've been truly happy with ScienceSoft's work. They're very effective and consistently meet all the required KPIs: we were guaranteed hotfix rollouts in under 24 hours, and they delivered on the promise. I can see that they really think through the lens of their client, which is priceless in this domain.