Development of a Health Information Exchange System and a Patient Mobile App
The Customer is a US-based care management solutions provider.
The Customer needed to extend their product portfolio with a multifunctional AWS-based health information exchange system and a patient mobile app for healthcare organizations. The solution was to increase the speed and safety of electronic health records (EHRs) sharing and improve communication among care providers, patients, payors, community-based organizations, pharmacies, laboratories, etc.
The developed system gathers patient information and enables its secure storage, access and transmission within a healthcare facility (between medical staff and patients) and with third-party organizations, including laboratories, pharmacies, insurance companies, senior housing facilities, long-term care facilities, etc. Using HL7 and FHIR, the platform can receive medical documents (labs, radiology, clinical documents, etc.) from multiple sources with the help of Cross-Enterprise Document Sharing-b (XDS.b) and generates a single continuity of care document (CCD) for each patient.
As the next step, ScienceSoft’s team developed an Android app that can easily be integrated with the EHR systems of healthcare organizations and enables patients to access personal health information. Using the application, patients can access their health data (including lab test results, insurance coverage details, treatment plans, etc.) and benefit from the following functionality:
- Real-time consultations with physicians.
- Medication advice from doctors.
- Offline discussion of lab results with a physician.
- Prescription refilling/renewal, and more.
The app was integrated with a medical chatbot that provides patients with informational support, helps with scheduling appointments, collecting patient information for caregivers, and assists in the prescription refilling/renewal process.
Compliance and data security
To ensure the HIPAA-compliance of the cloud HIE system and the security of PHI, ScienceSoft’s team applied such measures as data encryption (for data in-transit and at-rest), data anonymization, data access control.
The HIE system was certified by departments of health of several states.
The Customer extended their product portfolio with a HIPAA-compliant health information exchange system complemented by an Android app. It helps share protected health information securely among healthcare organizations, patients, labs, pharmacies, etc.