SharePoint maintenance and support

Whether something in the system went wrong, you plan to expand the solution functionality or you need assistance with creating a new SharePoint workflow or template, all your queries and questions are solved!

As a part of SharePoint consulting services, ScienceSoft provides solution administration and support.

ScienceSoft SharePoint services
 SharePoint support service can be provided for as long as you need it.

ScienceSoft offers all levels of support, from simple problems or general “how-to” questions resolving to handling the most difficult or advanced issues requiring web part source code changes. 

You pay only for the services you need and performed as required. The monthly sum consists of the fixed monthly fee and fee for requests exceeding monthly package. 

  • Pricing example: 5 issues per day / 100 issues per month – are covered by monthly fee; requests above 5 per day/100 per month cost an additional fee per request.
Support and maintenance services of ScienceSoft
ScienceSoft delivers Support and Maintenance services to all SharePoint versions
ScienceSoft delivers Support and Maintenance services to all SharePoint versions

Customer’s need
  How we satisfy it
All the issues should be resolved complete team of SharePoint experts (SharePoint administrators, developers, consultants/architects, Windows and MS SQL Server administrators)
Information security We sign NDA where all the confidentiality parameters are detailed
High service level Services are delivered in compliance with performance parameters and quality of work outlined at the Service Level Agreement
Prompt solution of critical issues Top priority issues are usually solved within 1 hour
Effective collaboration with in-house IT staff Communicative and easy to work with team members
No issue reiterations We aim not just at problems fixing, but identifying of their root causes
 

Get your customized support package!

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