As a part of SharePoint consulting services, ScienceSoft provides solution administration and support.
SharePoint support service can be provided for as long as you need it.
ScienceSoft offers all levels of support, from simple problems or general “how-to” questions resolving to handling the most difficult or advanced issues requiring web part source code changes.
You pay only for the services you need and performed as required. The monthly sum consists of the fixed monthly fee and fee for requests exceeding monthly package.
ScienceSoft delivers Support and Maintenance services to all SharePoint versions
||How we satisfy it
|All the issues should be resolved||A complete team of SharePoint experts (SharePoint administrators, developers, consultants/architects, Windows and MS SQL Server administrators)|
|Information security||We sign NDA where all the confidentiality parameters are detailed|
|High service level||Services are delivered in compliance with performance parameters and quality of work outlined at the Service Level Agreement|
|Prompt solution of critical issues||Top priority issues are usually solved within 1 hour|
|Effective collaboration with in-house IT staff||Communicative and easy to work with team members|
|No issue reiterations||We aim not just at problems fixing, but identifying of their root causes