Secure Softphone Application to Improve Telecom Operator Experience

Customer

A big company from the United Arab Emirates.

Challenge

Among multiple telecom software companies the Customer chose ScienceSoft to improve its business processes by transferring its operators from hardware VoIP phones to softphones with the same functionality. The softphone should have worked on Motion J3500 Tablet PC and reproduced main functionality of Nortel M3904 that was previously used by operators.

Solution

Business analyst collected all the functional, technical and visual requirements, carefully studied the phone model and on this basis made a complete specification. Detailed specification with description of scenarios and users’ actions allowed developers to build the solution fast and avoid any serious bugs.

ScienceSoft specialists developed an application that simulates a hard phone, has nice and intuitive interface and meets all the security requirements that were claimed by the Customer. UI of new softphone behaves very close to currently used equipment and at the same time is working with server Nortel CS 1000 which was crucial to the Customer.

Results

The Customer received a ready to use product that met all the requirements and was delivered on time and within the budget. The solution allowed the Customer to significantly improve operators’ work and make the calling process up-to-date.

Technologies and Tools

Development: C++, Qt framework 4.7, Wireshark network protocol analyzer 1.4.6, CounterPath Bria Professional, CounterPath X-Lite 4, Windows 7 (32 bit), Asterisk, 3CX, VoIP/SIP.

Testing: JIRA, MS Office, Wireshark network protocol analyzer 1.4.6, CounterPath Bria Professional, CounterPath X-Lite 4, Windows 7 (32 bit), Asterisk, 3CX.

Business analysis: MS Office.