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Urgent Troubleshooting and Upgrade for a Magento Website

Urgent Troubleshooting and Upgrade for a Magento Website



The Customer offers full-cycle services to prototype and engineer hardware solutions in a wide range of industries.


Back in the day of their digital launch, the Customer opted for Magento as an underlying ecommerce platform. An advanced system, Magento required ongoing support to function well and align with the specific business needs, so the Customer made sure to have a dedicated Magento support team in-house.

However, the in-house support team ran into a challenge so tough and time-sensitive that the Customer was forced to seek a third party’s assistance. Their Magento website started producing a cache-related issue affecting its whole operation, and the Customer sought to engage Magento consultants to resolve it. Additionally, the team faced the imminent upgrade of their Magento 2.3 website to a newly released version. So, they were looking for a reliable support partner to take care of both undertakings.

Our cooperation

The availability of certified Magento developers of the senior level gave ScienceSoft a competitive edge among other candidates, and we were commissioned to do the job. In view of the urgency of the cache issue, our team quickly performed a code audit identifying issues leading to cache malfunctioning and recovered the system behavior. The bug was fixed in under 3 days. Now confident of our Magento expertise, the Customer was ready to trust their Magento upgrade to our team.

Upgrading to Magento 2.4

Magento 2.4 release came with a total of 30+ security fixes and 100+ functional fixes to core code. However, the quick delivery of these improvements to the Customer was challenged by a significant amount of custom code (about 20%) in their solution. Our developers studied the backward incompatible changes between Magento 2.3 and 2.4 versions and worked on custom plugins and custom methods individually to make them compatible with the newly installed Magento version and functioning properly upon the upgrade. Our team kept the Customer’s website live throughout the work not to interrupt the sales process.


The Customer has their Magento website upgraded up to a required version with no downtime, and cache issues don’t interfere with its normal operation anymore. The security and functional capacity of the website conform to Magento standards. The Customer expresses their willingness to further cooperate with ScienceSoft.

Technologies and Tools

Magento Open Source 2.4, PHP 7.4, MySQL 8, Elasticsearch 7

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