Ecommerce Consulting Services

Ecommerce consulting services - ScienceSoft

Solid ecommerce background, technology aptitude, and proactive problem management are the characteristics that distinguish competent ecommerce consultants.

Here in ScienceSoft, we evolved from ecommerce implementation practitioners into a team with a strong consulting attitude. Introducing our ecommerce consulting services now, we voice out loud – we know how to unlock opportunities for your business to grow revenue with each customer interaction.

Hit the Big Time with Us
Find out how to put your business on success rails with ScienceSoft taking care of your ecommerce solution.

Facts and Numbers

  • 20+ ecommerce experts.
  • 16 years in ecommerce.
  • A team of business analysts adept in ecommerce.
  • Certified Magento and Pimcore developers.
  • Projects with different product profiles and business models (B2B and B2C).
  • Ecommerce services from consulting to implementation and support.

Certificates Magento and Pimcore

Consulting Focus at Each Project Step

For ScienceSoft, ecommerce consulting is not a standalone service separated from implementation. Rather, it is a mindset largely echoing business thinking and based on our strong commitment to bring our customers business value with each solution we design.

A consulting attitude goes inherently with our involvement in your business throughout the project life cycle stages.

1

Pre-implementation

2

Implementation

3

Solution adoption

4

Solution evolution

Success Story

How We Bring Value with Ecommerce Consulting

Our ecommerce consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty.

Here’re possible benefits you can get in four business-critical areas of online retail with ScienceSoft’s consulting.

Customer Acquisition

Customer acquisition

  • You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
  • Organic traffic comes both from commercial and informational search queries and altogether grows.
  • Your audience converts at each touchpoint.
  • You win Millennials and Generation Z with social commerce.
  • You encourage impulse buys.
  • You achieve a high ROI on sales and marketing channels.

Usability testing as a separate service

Digital customer journey

  • With appealing UI design, you build instant customer trust and strong brand identity.
  • Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
  • Checkout conversions are increased.
  • Your customers have all the opportunities to purchase on the go.
  • A good share of your revenue comes from effective upsells and cross-sells.
  • Engagement marketing brings your customer relationships beyond a purchase transaction.
  • Your multi-channel customer support service allows for quick case resolution 24/7.

Customer Order Fulfillment

Customer order fulfillment

  • Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
  • Your customers experience no delays in order delivery.
  • With real-time inventory visibility, you timely detect stale stock and prevent understock.
  • From your analytics tools, you get precise demand forecasts.
  • Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.

Customer Retention

Customer retention

  • You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
  • Your after-sale customer engagement is effective.
  • Personalized product recommendations in emails increase CTR and website conversions.
  • You put historical data to good use to assess potential outcomes of marketing campaigns.
  • Your ROI on email marketing campaigns is high.
  • You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.

Our Consulting Approach

This last section is to ultimately win you over and convince that consulting thinking shortcuts your way to the best-suited ecommerce solution.

We are agile

We are agile

We give our unbiased take on all the goals and problems you come with. This allows us to design the best-suited solution for you and quickly wrap it up for implementation. Beyond that, we are pro-active and can initiate an investigation of your current solution and the workflows you have established to define the improvement potential. As a result, you invest wisely, whether in technologies or strategy shifts.

We are result-oriented

We are result-oriented

We are not the technology evangelists who force on the adoption of technologies just because they are feature-rich. When we offer you a solution, we clearly understand and communicate its value for your business.

Our Ecommerce Expertise Is All Yours!
Are you looking to get your business to new heights with experts from an ecommerce consulting company? We are right here to talk!