Solid ecommerce background, technology aptitude, and proactive problem management are the characteristics that distinguish competent ecommerce consultants.
Here in ScienceSoft, we evolved from ecommerce implementation practitioners into a team with a strong consulting attitude. Introducing our ecommerce consulting services now, we voice out loud – we know how to unlock opportunities for your business to grow revenue with each customer interaction.
Win hearts with clean and elegant design
Sell more via custom product collections
Help your customers find the right products
Stay in touch with your customers
Guide your customers to an informed product choice
Let your customers navigate easily
Unlock new sales opportunities
- 20+ ecommerce experts.
- 17 years in ecommerce.
- A team of business analysts adept in ecommerce.
- Certified developers.
- Projects with different product profiles and business models (B2B and B2C).
- Ecommerce services from consulting to implementation and support.
Consulting Focus at Each Project Step
A consulting attitude goes inherently with our involvement in your business throughout the project life cycle stages.
- Researching your pain points and eliciting hidden problems both in your current ecommerce solution and business workflows you have established.
- Investigating the background of your business encompassing your ecommerce solution (if you have any now), back-office IT environment, customer experience, data processing and handling, analytics and reporting, internal workflows and more.
- Evaluating your ecommerce technology needs and deciding upon the vendors.
- Tailor-making the solution design.
- Defining the project scope: timelines, budget, project boundaries.
We are ready to introduce changes in the solution design and re-prioritize the feature delivery midway. We call it agile consulting.
- Making up business scenarios of solution usage by different user roles.
- Creating training materials.
- Committing resources for on-site or distant training sessions.
- Measuring the success and reiterating sessions if needed.
We promote agility in the process of continuous business transformation. Having a say in roadmapping of your ecommerce solution, we can prioritize optimization areas and start where a quick impact can be seen. With that, we help you avoid heavy investments.
Here is how we increased conversions by 6 times for a telecom services provider.
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How We Bring Value with Ecommerce Consulting
Our ecommerce consulting services go beyond a narrower concept of digital user experience on your website and help you manage effectively the entire experience customers have with your company – from awareness to loyalty.
Here’re possible benefits you can get in four business-critical areas of online retail with ScienceSoft’s consulting.
- You adopt contextual commerce to sell to your customers whenever and wherever they find convenient.
- Organic traffic comes both from commercial and informational search queries and altogether grows.
- Your audience converts at each touchpoint.
- You win Millennials and Generation Z with social commerce.
- You encourage impulse buys.
- You achieve a high ROI on sales and marketing channels.
Digital customer journey
- With appealing UI design, you build instant customer trust and strong brand identity.
- Frictions during digital journeys are eliminated due to the reduced impulse abandonment rate.
- Checkout conversions are increased.
- Your customers have all the opportunities to purchase on the go.
- A good share of your revenue comes from effective upsells and cross-sells.
- Engagement marketing brings your customer relationships beyond a purchase transaction.
- Your multi-channel customer support service allows for quick case resolution 24/7.
Customer order fulfillment
- Automation of supply, distribution, inventory and order management workflows saves you operating costs in the long run.
- Your customers experience no delays in order delivery.
- With real-time inventory visibility, you timely detect stale stock and prevent understock.
- From your analytics tools, you get precise demand forecasts.
- Full visibility into the cross-channel purchasing history of your customers gives rise to personalized marketing campaigns.
- You track customer behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
- Your after-sale customer engagement is effective.
- Personalized product recommendations in emails increase CTR and website conversions.
- You put historical data to good use to assess potential outcomes of marketing campaigns.
- Your ROI on email campaigns is high with digital marketing automation.
- You capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.
Our Consulting Approach
This last section is to ultimately win you over and convince that consulting thinking shortcuts your way to the best-suited ecommerce solution.
We are agile
We give our unbiased take on all the goals and problems you come with. This allows us to design the best-suited solution for you and quickly wrap it up for implementation. Beyond that, we are pro-active and can initiate an investigation of your current solution and the workflows you have established to define the improvement potential. As a result, you invest wisely, whether in technologies or strategy shifts.
We are result-oriented
We are not the technology evangelists who force on the adoption of technologies just because they are feature-rich. When we offer you a solution, we clearly understand and communicate its value for your business.