L1 Help Desk Covering Multiple Time Zones
For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.
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For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.
ScienceSoft assisted one of the leading global providers of HVAC equipment in its enterprise-wide Azure adoption. Our Azure cloud engineer designed tailored Azure migration strategies for four of the Client’s IT management tools and smoothly moved them to the cloud.
ScienceSoft implemented a partner portal to help a leading US telecom provider enhance the communication with thousands of their agents.
ScienceSoft’s team built a sleek self-service portal to help one of the major US mobile companies attract and retain applicants for the government benefit program. They also provided support for the new solution to timely adjust it to the latest government’s requirements and minimize the risk of fraudulent acts.
ScienceSoft helped Viber establish a development center in Europe within the BOT model of partnership. ScienceSoft onboarded the team of 40 developers to Viber, transferred the knowledge base and infrastructure, and provided financial and legal consultations.
Developed by ScienceSoft, two iOS apps for sales effectively optimized a US telecom company’s field work. Using a respective app, the Client’s employees can instantly sign or recertify contracts with their clients on site.
ScienceSoft developed an iOS field service app that streamlines insurance claim management for residential roofing teams. The app lets users manage appointments, document roofing damage with photos and sketching tools, and evaluate losses using captured evidence and Google Maps imagery.
Developed for a US telecom company, a mobile advertising platform allows users earn points by clicking on ads and get free call-minutes or Internet traffic in exchange.
ScienceSoft’s team developed a web and Android mobile app for managing requests and reports on building inspections.
One of the leading US providers of telecommunications services turns to ScienceSoft for professional remote support of a set of their .NET-based web applications.
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