Development of a Call Center Plug-in for MS Dynamics CRM
The Customer is a European company that has developed a cloud-based contact center software used by 2000 enterprises worldwide to ensure a complete and multichannel communication with their clients. The tool is flexible enough to help manage operations with thousands of agents. To date, the application simultaneously serves more than 15 000 call center specialists across the globe.
The Customer commissioned ScienceSoft to create a plug-in that would integrate the contact center application with MS Dynamics CRM.
The Customer was satisfied with the results of the project. The plug-in runs smoothly on any desktop or mobile OS.
Technologies and Tools