Development of a Call Center Plug-in for MS Dynamics CRM

Customer

The Customer is a European company that has developed a cloud-based contact center software used by 2000 enterprises worldwide to ensure a complete and multichannel communication with their clients. The tool is flexible enough to help manage operations with thousands of agents. To date, the application simultaneously serves more than 15 000 call center specialists across the globe.

Challenge

The Customer commissioned ScienceSoft to create a plug-in that would integrate the contact center application with MS Dynamics CRM.

Solution

ScienceSoft's team, experienced in Dynamics CRM custom add-ons development, used JavaScript to create an integrated solution. The application provides an additional slick dashboard with a click-to-call feature in the standard Contact, Account, Lead and Phone forms.

Results

The Customer was satisfied with the results of the project. The plug-in runs smoothly on any desktop or mobile OS.

Technologies and Tools

MS Dynamics CRM, JavaScript, Durandal, RequireJS, Kendo UI

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COVID-19 – An update to our clients
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In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft