Vital Soupel Speaks With Insurance CIO Outlook Europe on Practical AI Use Cases in Insurance Application Processing

ScienceSoft shares key insights from Vital Soupel, Senior Insurance IT & AI Consultant, featured in an interview with Insurance CIO Outlook Europe, a print and digital magazine publishing expert insights on technology innovation in insurance. In the interview, "Starting with AI in Insurance Application and Submission Intake: Use Cases That Drive Quick ROI," Vital discusses how insurers can realize measurable value from AI in application and submission processing and shares practical guidance on how to scale AI responsibly.

One of the interview's central themes is which AI initiatives insurers should prioritize to generate business value quickly and avoid unnecessary operational risks. Vital explains why the first half of the application intake pipeline presents the strongest near-term opportunity for AI and outlines the use cases that are already driving tangible results for insurers.

The conversation also explores how far AI should automate underwriting workflows. Vital discusses where straight-through processing is already a realistic objective, where human expertise remains indispensable, and why he believes AI should augment — not replace — underwriters when assessing complex commercial and specialty risks.

The most reliable near-term AI value in these domains comes from an assistive pattern: AI drafts, humans decide. That utilizes AI's productivity while preserving human accountability where it matters," Vital notes.

Another topic Vital addresses is how insurers should measure AI success. Rather than equating ROI with cost reduction alone, he discusses the operational improvements that typically emerge first. He also explains why a focused pilot in a single product line is often the most effective way to validate the business case before scaling AI.

The goal should be to demonstrate that AI can improve one important workflow, making it faster, more accurate, and more scalable. Once you prove accuracy, workflow impact, and user adoption, you can gradually expand into underwriting decision support," Vital says.

As Senior Insurance IT & AI Consultant, Vital Soupel leads the planning and delivery of AI transformation initiatives for ScienceSoft's strategic insurance clients. Since 2021, he has been helping insurers modernize underwriting operations using generative and agentic AI, specializing in solutions for P&C, life, health, and insurtech organizations.

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With 37 years of experience in AI engineering and 14 years in insurance IT, ScienceSoft helps organizations in the insurance industry transform underwriting, policy administration, claims, and customer service with AI-powered solutions. ScienceSoft's consultants address the practical challenges of AI adoption, including solution accuracy, integration, security, regulatory compliance, governance, and operational change management, enabling insurance businesses to implement and scale AI with confidence.

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