PBX System Implementation to Enable Wireless Telephony

Client

A big European IT company with customers in more than 25 countries around the world. With about 500 experts on board, the Client provides custom software development, mobile development, and IT services.

Challenge

The Client faced the need to switch to a digital PBX to avoid extending wires to each workplace. In addition, the Client needed a powerful tool to organize internal and external multiuser voice/video conferences as well as share files and documents.

Solution

Since the whole infrastructure was based on Microsoft technology, ScienceSoft experts in the Microsoft Office 365 collaboration platform offered Microsoft Lync as a solution.

During the deployment, ScienceSoft integrated Lync with Cisco Unified Border Element to organize connections with external VoIP providers – one of which was Skype.

In the end, the Client got a full-fledged IP telephony that allows users to make calls through various SIP providers.

Initially, the project was done on Lync 2010; currently, it is being migrated to Lync 2013 to provide more functionality.

Results

ScienceSoft experts completed the Lync deployment for 500 users on time and within the budget. All the services were deployed with redundant fault tolerance to ensure continuous work. The Client was completely satisfied with ScienceSoft’s performance and entrusted us with a new project on migration to Lync 2013.

In addition to migration to Lync 2013, we are currently involved in migration to Office 365 for the Client.

Technologies and Tools

Cisco (CUBE), Microsoft Lync 2010 / 2013, Microsoft Office 365, Network / Firewall.