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According to the Forrester study*, ServiceNow CSM helped:

Increase NPS by 12 points.

Decrease support contacts by 15% with self-service options, leading to $5.4 million in support cost savings.

Decrease phone contact from 20% to 10%, while growing web contact from 40% to 90%.

Improve customer retention by 0.5%, bringing $1.6 million in revenue.

*A Forrester Total Economic Impact™ Study, April 2019

Our Offices
United States
5900 S. Lake Forest Drive Suite 300, McKinney, Dallas area, TX 75070
+1 214 306 68 37 contact@scnsoft.com
Europe
2 Myyrmäenraitti, Vantaa, ZIP 01600, Finland
+358 92 316 30 70 eu@scnsoft.com
Gulf Cooperation Council
Fujairah - Creative Tower, POB 4422 Fujairah, United Arab Emirates
+971 585 73 84 33 gulf@scnsoft.com

Our Customers Say

We set our choice upon ScienceSoft and, over the course of our close cooperation, we haven’t regretted the decision. In terms of ServiceNow consulting and implementation, as well as automated testing services, they fulfilled our expectations and became very valuable for the projects.

Norbert Nagy

Co-Founder and CEO,

GuideVision

Over the past three years, Lixar was very pleased with the service provided by ScienceSoft development teams and executive management. For accelerated project timelines which require skilled resources, ScienceSoft is a company that your team should consider.

Jan Banda

Director,

Lixar

ScienceSoft proved to be a professional service provider from the outset. We appreciate their proactive approach and ability to suggest improvements to a prospective solution on both architectural and business levels.

Mikhail Anfimau

Senior Solution Architect,

Leo Burnett

Over the past 10 years we've worked on about ten mobile app development projects with ScienceSoft. It was our first encounter with an outsourcing company. The relationship turned out to be very good, so we saw no need to look for other suppliers.

John Andersson

Founder & CEO,

Peek-A-Boo

ScienceSoft is a highly skilled and uniquely capable firm with multitudes of talent on-board. We have collaborated on a number of diverse projects over the years all of which have been utmost success for both us and our clients.

Nader Afshar

President,

Persis Consulting Co.

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