L1 Help Desk Covering Multiple Time Zones
For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.
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For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.
For over a year, ScienceSoft has provided L1–L2 support to a supplier of industrial assembly materials, resolving 250–270 tickets a month and delivering monthly updates to the Client’s Windows servers and 500+ user PCs.
For 3+ years of cooperation, ScienceSoft has helped a European digital agency ensure the proper functioning and evolve 25+ digital apps of their clients.
ScienceSoft assisted one of the leading global providers of HVAC equipment in its enterprise-wide Azure adoption. Our Azure cloud engineer designed tailored Azure migration strategies for four of the Client’s IT management tools and smoothly moved them to the cloud.
ScienceSoft implemented a partner portal to help a leading US telecom provider enhance the communication with thousands of their agents.
ScienceSoft’s C++ developers helped an Asian provider of database and big data solutions in making its hybrid RDBMS a stronger competitor to Oracle Database. We achieved this by enhancing security, SQL processing, performance, stability, maintainability, and development efficiency.
In three months, ScienceSoft restored the source code of the self-service platform for generating customized receipts. Over the next three years, we provided continuous development and support to elevate user experience and maintain the platform's competitive edge.
ScienceSoft implemented a SharePoint Online intranet rich in business and social features and integrated it with the Client’s in-house learning platform.
ScienceSoft helped a European MGA with 70+ years in business find a non-disruptive and cost-efficient strategy for the revamp of its insurance software. The proof of concept we delivered let our Client quickly validate the expected ROI for the proposed corrective measures.
ScienceSoft carried out the support and proactive improvement of an Azure-based IT infrastructure of educational apps owned by an EU-based non-profit organization.
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