Corporate Portal for Effective Project and Knowledge Management

Client

ScienceSoft Inc. is an international IT company, an expert in design, development and delivery of custom software solutions, IT consulting and IT outsourcing services.

ScienceSoft has the status of an Oracle Partner and the status of a Nokia Qt Recognized Partner; it has attained a number of Microsoft competencies. The Company has been an IBM PartnerWorld member since 2010.

The global client base exceeds one hundred companies, from small businesses to Fortune 500 multinationals in 30+ countries.

Challenge

The Company needed an innovative integration solution that could resolve some recently faced obstacles, such as: low integration between departments, lack of communication within the project teams, absence of a corporate knowledge base, etc.

The main reason for this need was the peculiarity of the modern IT business that requires a company to be proactive and constantly search for more effective and innovative solutions. Therefore, it is crucially important to provide quicker responses and decisions, collaborate closely with customers and deliver high-quality solutions

Solution

The modern flexible platform MOSS (Microsoft Office SharePoint Server) was chosen to integrate all the company’s business processes into one enterprise portal. The portal was named BOSS (Business Operation System of ScienceSoft) and it was widely promoted inside the company.

For each project, there was a workspace organized within the BOSS. These workspaces integrated all project activities. In order to support the most important business processes (RFP processing, hiring and training of new specialists, various reporting, etc.), the workflows were created within the BOSS. All these components provided correlation and accessibility of information between departments. In other words, top management, marketing or sales personnel can easily and quickly find the required reports and plans for different projects with predefined access to the required information. Domain security settings ensured controlled access to private information in projects.

In order to organize the corporate knowledge base, the Library, wiki, and blogs were created on BOSS. The other administration systems issues, such as time tracking, corporate news and technical support help desk, were integrated into BOSS as well.

Results

After the implementation of BOSS, the Company has got impressive results:

• The important business processes went faster.
• The quality of delivered services has risen.
• The annual ISO 9001:2000 audit was performed quickly and easily because of optimized document storage and process management.
• corporate standards, processes, procedures, templates and style were integrated at all corporate levels.