Featured Success Stories From Our 4,300-Project Portfolio

ScienceSoft provides application support for an international software product company offering solutions for loyalty marketing and advertising.

ScienceSoft provided help desk services for a solution used for online sales and integrated with inventory management, resource planning and reporting systems.

Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.

ScienceSoft renders support of multi-feature software for an international company specializing in image management solutions.

ScienceSoft provided functional and performance testing, development assistance, infrastructure support, and 24/7 user help desk to facilitate successful market entry for a suite of mobile and web pet wellness apps.

For a year, ScienceSoft has provided 24/7 L1–L2 employee support to Tarian, one of the United States’ fastest-growing security companies. Our team handles up to 500 cases monthly with a 30-minute FRT and a call acceptance rate of about 97%.

ScienceSoft has provided 8/5 L1 employee support for Society6, a US ecommerce retailer offering art and design products. The L1 team took over support operations in one week and handles around 50 tickets per month, maintaining a 30-minute FRT and 100% FCR.

Working with 200+ distinct client setups and a proprietary cloud stack of a US MSP, ScienceSoft handled up to 400 monthly tickets, resolving 81–85% of all requests at L1 and maintaining a 30-minute FRT.