MindCare Solutions on Working With ScienceSoft

MindCare Solutions delivers 24/7/365 telepsychiatry and behavioral health services to acute care hospitals, behavioral health facilities, emergency departments, outpatient clinics, long-term care communities, and correctional institutions, providing best-in-class care across all 50 states. Our team of more than 250 board-certified psychiatrists and psychiatric mental health nurse practitioners combines evidence-based clinical pathways, advanced technology, and exceptional providers to deliver high-quality behavioral health services.

As MindCare Solutions expanded its reach and onboarded new partner organizations, our legacy platform could no longer scale to meet the increasing volume and complexity of our operations. We required a reliable, secure, and highly scalable telehealth solution capable of supporting provider-to-provider workflows across diverse care settings, with rapid implementation to avoid any disruption to patient care.

ScienceSoft quickly gained a deep understanding of our service model and daily operational workflows. In just four months from project kickoff, they successfully migrated us to a modern, modular Microsoft-based telehealth platform featuring virtual consultations, care coordination, and seamless data exchange with partner systems, including robust EHR integrations. The implementation was completed significantly ahead of schedule, with full rollout achieved within eight months.

We are extremely satisfied with the outcome. The new platform has become the foundation of our behavioral health operations, automating numerous manual processes and significantly improving efficiency for our clinical teams. ScienceSoft also ensured the solution fully aligns with HIPAA requirements from the outset. We look forward to deepening our partnership as we continue to enhance the platform with advanced automation and AI capabilities that further elevate operational efficiency while upholding the highest standards of care for our partners and patients.