Our Satisfied Clients

We had the pleasure of working with ScienceSoft for over four years, and they were an invaluable partner throughout. They consistently helped us improve our processes, listened closely to feedback, and made a meaningful impact on our customer experience.

Even during periods of significant ticket volume growth, the team remained responsive, flexible, and committed to delivering high-quality L1 support.

We were very pleased with the support experience ScienceSoft helped us deliver to our users. CSAT stayed around 4.8 on average, and it reached a solid 5 over the last three months. A big part of that came down to how much they automated routine processes, so most customers received immediate answers to their questions, and agents were quick to resolve the rest.

One of the biggest improvements for us was the updated call intake flow. ScienceSoft’s team set it up so that calls were routed to an agent only when a user genuinely couldn’t resolve the issue on their own. For common problems, they could just pick the right option in the bot to get clear, stepby-step instructions. It reduced avoidable calls and helped users get answers faster.

We’re grateful for the partnership and highly recommend them to any organization looking for a reliable and customer-focused support team.