Key Account Manager

1. Key Client Management

• Build and nurture long-term, strategic relationships with existing and new clients.
• Develop and implement client retention and growth strategies, including lifecycle management.
• Ensure high levels of client satisfaction through regular communication and expectation management.

2. Project Team Collaboration

• Oversee project teams across all phases, including planning, implementation, and delivery.
• Facilitate effective communication between clients and internal teams such as development, DevOps, QA, and others.
• Organize regular team meetings to synchronize project statuses, identify risks, and mitigate them effectively.

3. Team Leadership

• Collaborate with HR and department leaders to select project resources.
• Coordinate cross-functional teams to achieve client objectives.
• Motivate and support teams to enhance their performance and engagement.

4. Strategic Client Planning and Development

• Design and execute growth strategies for key accounts.
• Plan joint initiatives with clients to expand cooperation opportunities.
• Develop tactical plans to increase sales volumes, broaden service offerings, and boost competitiveness.
• Regularly assess client needs and adapt strategies to evolving requirements.

5. Project Financial Management

• Monitor project profitability, including revenue, expenses, and margins.
• Prepare and coordinate budgets with internal and client teams.
• Identify and address deviations from budgetary targets, ensuring optimal cost efficiency without compromising service quality.

6. Sales and Business Development

• Analyze client businesses to identify growth opportunities and offer tailored solutions.
• Participate in preparing and delivering presentations, negotiating agreements, and finalizing contract terms.
• Drive cross-selling (additional services) and upselling (expanded service levels).

7. Contract Compliance

• Ensure adherence to contract terms and SLA requirements.
• Monitor key performance indicators (KPIs) for ongoing projects.
• Resolve complex issues and conflicts related to contract fulfillment.

8. Analytics and Reporting

• Maintain detailed reporting on key clients, including profitability, order volumes, and satisfaction levels.
• Analyze outcomes of implemented strategies and plan future actions.
• Track market trends to propose innovative solutions to clients.

Requirements:

• Experience: At least 2 years in client management (experience in IT is a strong advantage).
• Additional Expertise: Proven success in project management is a significant plus.
• Knowledge:
  • Fundamental IT services and products (e.g., software development, DevOps, support).
  • Sales methodologies and client lifecycle management.
• Skills:
  • Excellent communication and relationship-building abilities.
  • Proficient in negotiations and deal closures.
  • Highly organized with great attention to detail.
• Languages:
  • Proficiency in English (C1 level or higher) is mandatory.
  • Additional languages are an advantage.
  • Stress resistance