Vladimir Leinov

With a Master’s degree in Computer Science obtained in 1999, Vladimir professionally evolved through a software developer, team lead, senior software architect, project manager, into the Head of ITSM Department at ScienceSoft.

Vladimir’s knowledge of ITSM practices is supported by the experience in the development and maintenance of enterprise-level applications involving complex workflows. Today, Vladimir drives ScienceSoft’s expertise in ITIL-compliant IT service management with a focus on stability and cost-effectiveness for ScienceSoft’s clients. He promotes the ITSM culture among the company’s departments including Development, QA, and IT Support.

His main responsibilities at ScienceSoft include developing ITSM strategies for the upcoming projects, devising ITSM models tailored to ScienceSoft customers’ specific needs, and teaching ITSM best practices to the colleagues. Vladimir eagerly shares his knowledge in the ITSM section of ScienceSoft’s blog.

The evolution towards effective ITSM should happen gradually, one step at a time, with specific small-scale goals leading to a mature ITSM culture.