Featured Success Stories From Our 4,300-Project Portfolio

ScienceSoft provided 24/7 L1 support for the employees of an educational company helping businesses drive workplace inclusivity. The Customer's employees are located across different time zones in Europe, Asia, and the US.

ScienceSoft has been handling 400 Tier 1 requests per month for the SaaS LMS used by 250+ aviation leaders globally. As a result, the Customer enhanced user eLearning experiences and consistently scores 92%+ in CSAT with support quality.

For almost 2 years, ScienceSoft has been administering partner accounts and handling IAM for an insurance brokerage with 300K clients. The Customer got 1,700+ IAM tasks and 1,500+ partner tickets resolved in a year and established secure access to over 400 partner portals.

For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.

For over a year, ScienceSoft has provided L1–L2 support to a supplier of industrial assembly materials, resolving 250–270 tickets a month and delivering monthly updates to the Client’s Windows servers and 500+ user PCs.

For 3+ years of cooperation, ScienceSoft has helped a European digital agency ensure the proper functioning and evolve 25+ digital apps of their clients.

For over a year, ScienceSoft delivered white label Tier 1 help desk services, helping a US-based managed IT services company reach and maintain L1 issue resolution rate at >95%.

For 10 months, ScienceSoft has delivered 24/7 employee support to a leading industrial distributor in North America. Our experts improved the support quality and achieved a 100% employee satisfaction, resolving 500 tickets a month with a 30-minute FRT.

ScienceSoft helps a managed IT services provider efficiently support its clients 24/7. Our team is responsible for after-hours L1 support under a service package of 100 tickets per month.

For over a year, ScienceSoft has delivered 8/5 support to 5 of an MSP’s end clients. Resolving up to 80 tickets a month with a 30-minute FRT, our experts help the MSP uphold its support service standards and free up the internal team.