Operations Manager

The Operations Manager acts as a coordination and analytical function within the Sales/Account Department, ensuring data transparency, operational consistency, and process excellence. The role supports the VP of Sales and Sales Directors by enabling a data-driven approach to decision-making, maintaining alignment between Sales, Account Management, and Production teams, and overseeing the integrity of sales-related systems and reporting.

Your responsibilities

• Data management and analytics enablement
  • Collect, validate, and structure operational data from CRM, Power BI, and other corporate systems to support performance analysis and decision-making.
  • Consolidate metrics across business lines to provide a unified sales performance view (pipeline dynamics, win/loss ratios, conversion, RFP analytics, etc.).
  • Support Sales and AM teams in adopting data-driven practices through regular insights and dashboards.
• System ownership and coordination
  • Act as business owner for CRM and Power BI systems on behalf of the Sales function.
  • Translate SM and AM team requirements into system change requests, review implementations, validate outcomes, and collect feedback from end users.
  • Serve as the operational bridge between Sales and IT/data teams, offloading this function from SMs
• Documentation and compliance control
  • Oversee the presence and correctness of signed documents in the system
  • Ensure timely update and completeness of contractual and procedural documentation for sales opportunities.
• Reporting and executive preparation
  • Prepare data and materials for weekly VIP and resource opportunity reviews
  • Aggregate data from multiple systems to create concise management summaries.
• Lead flow initial analytics preparation
  • Perform manual data validation and cleansing of incoming lead streams on a weekly basis
  • Prepare datasets for advanced analytics (conversion, source quality, performance benchmarking)
• RFP performance analysis
  • Collect and systematize data on problematic RFPs to enable deep-dive analysis and process optimization.
  • Analyze KPI adherence across teams (Sales, Presales, Production) and highlight bottlenecks in proposal processing.
  • Identify and clean up data on RFP-related difficulties for further statistical and qualitative analysis – will be used in regular reviews as a space for improvements.
• Competitiveness and market insight
  • Conduct analysis of proposal competitiveness, including ad-hoc competitor intelligence to understand strengths and weaknesses.
  • Track and summarize industry trends and competitor activities; provide pre-screened insights for discussion with management and practice leaders.
• Policy management and alignment
  • Maintain and regularly update Sales and Account Management policies to ensure they reflect current practices.
  • Create new policies upon request from the Sales or AM teams.
  • Identify alignment gaps between Sales/AM policies and Production procedures, ensuring consistency and governance across functions.
• Campaign and data preparation support
  • Collect and prepare client and lead datasets for outbound campaigns, events, and targeted communication activities.
  • Compile and maintain distribution lists for SMs and AMs
  • Coordinate and follow up with colleagues to ensure timely execution of outreach and marketing-related tasks (“pinging” for control and status updates).
  • Track and consolidate statistics on campaign performance, response rates, and task completion to provide visibility to management.

KPI's

• Accuracy and timeliness of data and reports.
• Reduction of manual data handling and duplicated efforts.
• Improved CRM/BI usability and satisfaction across Sales and AM teams.
• Increased transparency of RFP performance and process bottlenecks.
• Alignment and compliance of SM/AM policies with production workflows.

Requirements:

• 3+ years of experience in sales operations, business analysis, or project coordination roles (preferably in IT services).
• Strong analytical mindset with practical experience in CRM systems and Power BI.
• Excellent organizational skills and attention to detail; ability to manage multiple tasks simultaneously.
• Upper-intermediate or higher level of English.
• Experience in preparing management reports, validating operational data, and supporting process improvement initiatives.

We guarantee

• High salary.
• Professional training and obtaining certificates at the company's expense.
• Paid vacation.
• Medical insurance and 100% payment for sick leave.
• Corporate classes in English, German, and Polish languages.
• A variety of corporate events.
• The possibility of remote work from any location.

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