L1/L2 Support - Administrative tasks

We are inviting an L1/L2 Support Specialist to join our technical support team. The specialist will be part of a support group operating in the US time zone and will handle administrative tasks related to user account management.

We specialize in IT consulting, development, testing, and support of technological solutions. Our clients include companies from various industries, including well-known brands.

Your responsibilities

• Perform onboarding-offboarding administrative tasks
• Password resets
• Accounts administration
• Carrier management per instructions

Requirements:

• English - Upper Intermediate (B2) or higher;
• Strong communication skills and customer empathy;
• Attentiveness to details.