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How to Increase Mental Health Services Outreach with Telehealth Technology

Healthcare IT Researcher, ScienceSoft

6 min read

Editor’s note: Ann explains how telehealth technology can be worth investing in by showing the benefits it can bring to healthcare organizations and patients. And if you consider leveraging telehealth technology in your organization, check ScienceSoft’s offering in telemedicine app development.

Telehealth for Mental Health Care Delivery: the Essence And the Value

There is an acute shortage of mental health professionals in the United States, while mental health disorders have grown exponentially, exacerbated by the COVID-19 pandemic.

Since July 2020, many Americans have reported they faced health problems with sleeping (36%) or eating (32%) and increased alcohol or substance use (12%), because of anxiety and stress due to the coronavirus. Moreover, naturally, patients experiencing mental health problems are often uncomfortable to visit a care facility and discuss their problems face-to-face. To my mind, the use of the telemedicine technology to provide mental health services is one of the most effective measures to solve these problems.

Luckily, this technology is on the rise. As statistics say, the US telemedicine market was estimated at $17 billion in 2019, with CAGR (Compound Annual Growth Rate) of nearly 36% from 2018. Let’s see how telemedicine can become an effective solution to delivering accessible and quality mental health services.

Functionality of telemental solutions

As regards core functionality, telepsychiatry solutions are similar to general telemedicine applications, including real-time video- and audioconferencing, medication management, 24/7 chat with a doctor, prescription refilling/renewal, etc. A telehealth app can be an indispensable tool to organize remote patient and medication intake monitoring and increase engagement of patients in their treatment. ScienceSoft provides more details about telemedicine solutions on this page.

Still, telemental apps’ functionality is adapted to suit the needs of mental health professionals and patients specifically. For example, with live videoconferencing capabilities, mental health care providers can hold behavioral therapy sessions for their patients, carry out patient condition assessment or group therapies.

Benefits of using telehealth for mental health

Telehealth allows healthcare providers to improve accessibility and quality of care provision. Consider the benefits in more detail.

For patients

Visiting a psychiatrist from anywhere at any convenient time

According to the U.S. Department of Health and Human Services, 111 million people live in mental health professional shortage areas. The use of telehealth technology improves patients’ access to specialized mental healthcare.

Decreased psychological distress compared with in-person visits

42% of people who have never had a mental health diagnosis consider or know someone who said that people with mental health disorders scare them. That is why people diagnosed with a mental health condition or experiencing troubling symptoms may feel the fear of meeting an acquaintance on the way to the therapist's office, and the visit will trigger disease symptoms (e.g., anxiety).


People with possible mental health disorders may avoid in-person help for fear to fully admit their problems or because they don’t find conventional mental health care services confidential enough, or feel ashamed. Since telemedicine allows receiving behavioral health services remotely, patients can be sure of almost complete confidentiality and can get treatment a place they consider psychologically secure.

A wider selection of mental health specialists

Due to the increased accessibility of mental health services, patients can find a mental health professional they really like. The emotional compatibility between the patient and the doctor is key for successful therapy outcomes.

Reduced time and transportation costs

For individual patients, the use of telehealth and decreased need to visit the doctor in-person resulted in 278 fewer miles traveled and $156 in travel cost savings.

For psychiatrists

Reduced professional burnout

The use of telemedicine in psychiatry expands doctors' access to more varied patient populations, which increases their professional interest, reduces the level of routine, and helps avoid burnout.

Improved patient outcomes

The functionality of a telehealth application allows bringing the treatment process to a higher level. As my customers’ experience shows, constant monitoring of patients and online control over drug intake with the help of telemedicine technology increase the chances of a successful outcome of treatment. Moreover, using technology, patients may feel more enthusiastic about their treatment process and trust their psychiatrists more, which certainly has a positive effect on treatment results.

For healthcare organizations

Increased efficiency of work

According to American Well’s Telehealth Index: 2019 Physician Survey, 77% of physicians who have already used telehealth technology note that telemedicine solutions contribute to more efficient use of time for doctors. For care providers, it means the increased efficiency of work, since e-visits take less time, and evenly distributed workload among mental care specialists in a particular area.

Bringing more timely psychiatric care to emergency rooms

About one in eight emergency room visits is related to mental illness or substance use. Many emergency departments are not equipped to serve people with serious mental health problems and don't have psychiatrists or other mental health clinicians to assess and treat mental health problems. Telehealth allows emergency departments to arrange remote telepsychiatry sessions for patients using videoconferencing.

Decreased direct and indirect costs

Direct costs (e.g., provider time, medical supplies), as well as indirect costs (e.g., clinic space, administrative support, and transportation of psychiatric inpatients from their local hospitals to psychiatric facilities) decrease due to the use of telehealth. 16 sessions of cognitive behavioral telehealth therapy for over 20 weeks could save one clinic approximately $2,025 per patient compared with face-to-face treatment.

Create Secure Telepsychiatric Software with ScienceSoft

ScienceSoft’s healthcare IT team can develop your HIPAA-compliant telepsychiatric software, implementing data encryption, data access control, etc. for app security.

Challenges of implementation

There is a reason why some patients or healthcare providers may be hesitant to use telepsychiatry: it is about patients’ data confidentiality during telepsychiatry sessions. Due to the exchange of confidential patient information, telemedicine software should comply with the Health Insurance Portability and Accountability Act (HIPAA). There are many standalone video conferencing tools on the market that can be quickly deployed, but very few are uniquely qualified for medical use.


Currently, all US states have some form of reimbursement for mental health services, but policies for telemental care vary from state to state. You can visit the Center for Connected Health Policy to learn about your state’s policies.

Due to the COVID-19 public health emergency, the providers of mental healthcare who treat Medicare and Medicaid beneficiaries can easier implement telehealth services. For example, during the pandemic, psychologists can provide teleconsultations from their homes to both new and established Medicare patients. The reimbursement for telehealth visits is the same as for in-person visits.

Time to implement telehealth for mental health

The global telepsychiatry market size was valued at $5.5 billion in 2019 and is expected to grow at a CAGR of 24.7% from 2020 to 2027. It makes the field of telepsychiatry promising for investment. If you want to create a telehealth solution for mental healthcare and need help at any stage of the development cycle from consulting to an application’s support and evolution, feel free to reach out to ScienceSoft’s team.

Not Sure What Functionality Will Benefit Your Telemedicine App?

ScienceSoft’s healthcare IT experts will advise you on the best ways of developing a high-quality telehealth solution with the feature set just right for your healthcare organization.