Cost Calculator for Ecommerce Help Desk Services

*What company do you represent?

An ecommerce company

An MSP providing ecommerce help desk services

*What ecommerce solution(s) needs help desk services?

*For how many apps do you need help desk services?

*Who needs help desk services?

Employees

Customers

Both

*Do you have a custom or platform-based ecommerce solution(s)?

I have a custom solution.

I have a platform-based ecommerce solution.

Do you have full solution documentation?

Yes

Partly

No

*Do you need help desk service for IT infrastructure elements?

*Select support level(s) you need:

L0 (preparing self-help user materials).

L1 (solving basic usage issues, escalating unsolved issues to L2).

L2 (fixing issues related to app/server configuration).

L3 (solving complex issues via changes to the code and database).

What communication channels do you use for the help desk?

*Do you have help desk software?

No

If no, do you need our assistance in choosing and setting up help desk software?

Yes No Maybe

Here, you can specify any additional details you'd like to share with us:

Your contact data

*Full name

*Company name

*Work email

Phone number

Preferred way of communication:

Any Email Phone

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Get a Cost Estimate for Ecommerce Help Desk Services