5 results:
ScienceSoft’s L1 help desk handles 1,500 tickets monthly for Odyssey Logistics with a 98% CSAT and 30-min FRT. ScienceSoft played a vital role in mitigating major incidents like the CrowdStrike outage.
ScienceSoft has been handling 400 Tier 1 requests per month for the SaaS LMS used by 250+ aviation leaders globally. As a result, the Customer enhanced user eLearning experiences and consistently scores 92%+ in CSAT with support quality.
For 10 months, ScienceSoft has delivered 24/7 employee support to a leading industrial distributor in North America. Our experts improved the support quality and achieved a 100% employee satisfaction, resolving 500 tickets a month with a 30-minute FRT.
A Saudi Arabian air freight carrier needed to migrate its Dynamics 365 CRM and Power Apps customer portal to a new Microsoft Azure tenant. ScienceSoft performed the migration in 12 weeks, causing no downtime for users.
ScienceSoft performed black and gray box penetration testing and simulated phishing and vishing attacks to detect and help eliminate weak spots in an extensive IT environment of a trade union with over 120K members.
In compliance with GDPR, your personal information will be collected and stored for ten years on servers located in the United States. After this term is expired, your information will be erased. We will share your information with our development center, which will handle your request. At our headquarters and our development center we apply the same level of care in respect of your information as prescribed with GDPR rules. For more information, please refer to our Privacy Policy.
ScienceSoft Global
