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Our IT Operations Projects

14 results:

Modernization of a Supply Chain SaaS Product Used by 3,000 Businesses Worldwide

Modernization of a Supply Chain SaaS Product Used by 3,000 Businesses Worldwide

During the four-year cooperation, ScienceSoft’s .NET team helped implement a new SaaS microservices architecture, revamp the solution’s tech stack, and develop new finance features. As a result, the Client got modern SaaS software faster and at a lower cost.

Modernization of OEM Lifecycle Optimization Software

Modernization of OEM Lifecycle Optimization Software

For over six years, ScienceSoft’s .NET developers handled the support and modernization of a suite of software tools by a globally recognized provider of motion control solutions.

L1 Help Desk Services for FläktGroup
FläktGroup logo

L1 Help Desk Services for FläktGroup

For over two years, ScienceSoft has provided L1 support for FläktGroup's employees in 15 countries. Resolving all the incoming L1 tickets, ScienceSoft has allowed FläktGroup's in-house IT support team to focus on handling more complex technical issues.

24/7 Infrastructure Support with 98% Issue Resolution Rate

24/7 Infrastructure Support with 98% Issue Resolution Rate

For 2+ years, ScienceSoft monitors and troubleshoots the Customer's infrastructure across three regions. Showing a 98% resolution rate for all the incoming L2 tickets, ScienceSoft helped the Customer's IT team address advanced technical challenges.

L1–L2 Support Reaching 100% User Satisfaction

L1–L2 Support Reaching 100% User Satisfaction

For over a year, ScienceSoft has provided L1–L2 support to a supplier of industrial assembly materials, resolving 250–270 tickets a month and delivering monthly updates to the Client’s Windows servers and 500+ user PCs.

Non-Disruptive Azure Migration of Infrastructure Management Tools for a Leading HVAC Provider

Non-Disruptive Azure Migration of Infrastructure Management Tools for a Leading HVAC Provider

ScienceSoft assisted one of the leading global providers of HVAC equipment in its enterprise-wide Azure adoption. Our Azure cloud engineer designed tailored Azure migration strategies for four of the Client’s IT management tools and smoothly moved them to the cloud.

24/7 L1 Support for North America’s Largest Industrial Distributor

24/7 L1 Support for North America’s Largest Industrial Distributor

For 10 months, ScienceSoft has delivered 24/7 employee support to a leading industrial distributor in North America. Our experts improved the support quality and achieved a 100% employee satisfaction, resolving 500 tickets a month with a 30-minute FRT.

Urgent Troubleshooting and Upgrade for a Magento Website

Urgent Troubleshooting and Upgrade for a Magento Website

ScienceSoft promptly ramped up a team of Magento developers to fix an operation-critical cache bug and perform the Magento upgrade for a heavily customized ecommerce solution.

SharePoint Portal Evolution for an S&P 500 and Fortune 500 Gold Mining Company

SharePoint Portal Evolution for an S&P 500 and Fortune 500 Gold Mining Company

ScienceSoft built custom content management features and set up robust IAM for a SharePoint corporate portal of a 32,000-employee gold mining company. The Client benefits from easier distribution of region-specific corporate news and enhanced portal security.

Redesign of Salesforce B2B Portal for Better Usability

Redesign of Salesforce B2B Portal for Better Usability

ScienceSoft took up the outsource administration of the Salesforce-based B2B portal of the international consumer products company. We helped to ensure better usability of the portal, which allowed to streamline the company’s communication with their customers and increase the efficiency of promotional activities giving them better information support.