36 results:
SсienceSoft revamped a cloud platform for a company offering remote diagnostic services to healthcare organizations. Alongside code, feature, and UX upgrades, the team boosted the accuracy of a medical image analysis module used for time-sensitive clinical decisions.
During 10+ years of cooperation, ScienceSoft’s scalable team of 8–29 experts has been involved in the development, customization, testing, and support of several laboratory and analytical software products for the world’s leading pharmaceutical companies.
For over two years, ScienceSoft supported CE-marked laboratory diagnostics software and introduced upgrades to improve convenience and boost user satisfaction.
For nine months, ScienceSoft has been providing 24/7 L1 support to Qventive Healthcare’s clients. Our team efficiently handled an average of 100 tickets per month, ensuring a 30-minute FRT for email requests and a 20-second FRT for calls, with an average TTR of 20 minutes.
ScienceSoft delivers 12/5 L1 support for ScribeAmerica, one of the largest medical scribe companies in the United States with over 25,000 employees. Our team handles around 900 average monthly tickets with a 7-minute first response time.
ScienceSoft provided a global biotech company with 24/7 L1 employee support, maintaining a 30-minute FRT and 99% SLA success rate. Resolving up to 65% of all incoming issues and escalating the rest, our L1 agents received positive feedback from the Client’s L2 team.
ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.
ScienceSoft established a robust L1 support process for the procurement software used by a medical manufacturer with 40+ facilities worldwide. Our team has been handling Tier 1 issue resolution for the software users for over two years.
With managed IT support for Apache NiFi that ScienceSoft delivered, the Customer benefited from the overall improvement of their big data ecosystem: big data processing became 10 times faster and the stability increased from 50% up to 99%.
For three years, ScienceSoft provided support and troubleshooting for a Dynamics-based CRM of a US biotech company. We also redeveloped underperforming automation functions and improved the CRM’s collaboration capabilities.
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ScienceSoft Global
