Chronic Disease Management Software: 2024 Guide

Custom Chronic Disease Management Software in a Nutshell

Chronic disease management software enable systematic care delivery and help patients avoid complications and exacerbations. ScienceSoft creates custom CDM solutions that introduce personalized care and healthy lifestyle plans, disease-specific digital therapeutics, and gamification and patient engagement techniques.

Key integrations: EHR/EMR, smart connected devices, RIS, LIS, e-prescribing platforms.
Implementation time: 4–8 months on average.
Development costs: $350,000–$800,000+, depending on the solution’s complexity and the chosen development approach. Use our free calculator to estimate the cost for your case.
Development ROI: 230%+, depending on the solution’s capabilities and interoperability, software maintenance and support expenses, patient engagement and treatment adherence levels, and health outcomes improvements.

Insights into the CDMS Market

By 2032, the chronic disease management app market is projected to reach $20.28 billion, with a CAGR of 10.32%. This expansion is driven by the increased adoption of mHealth technologies and personalized healthcare trends alongside the rapid integration of telehealth and RPM solutions. The growing geriatric population and escalating prevalence of chronic diseases further boost the demand for CDM apps.

Essential Features of Chronic Disease Management Software

Below, ScienceSoft’s consultants outline the key CDMS features that help providers deliver more effective care and empower patients to take an active role in managing their health.

Chronic disease self-management

Patient self-assessment tools (e.g., pain scales, functional status measures, quality of life surveys).
Logging of daily medication intake and symptoms.
Vitals tracking via connected devices (e.g., CGM devices, pulse oximeters) or manual logging.
Physical activity, nutrition, and sleep pattern tracking via wearables (e.g., smartwatches, fitness trackers) or manual logging.
Reminders and notifications regarding medication, appointments, screenings, etc.
Medication refill and ordering via integrated delivery services or e-pharmacies.
Patient knowledge base with educational resources on chronic conditions, treatment options, and lifestyle recommendations.
Mental health support with mood tracking and stress management tools.
Condition-specific patient surveys (e.g., asthma control test, psoriasis area and severity index).
AI-driven recommendations for healthy habits tailored to medical history, lifestyle choices, and health outcomes.
AI-powered chatbots for handling queries like appointment scheduling, refill requests, etc.

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Treatment planning and care administration

Personalized treatment plan creation, assignment, and monitoring.
Regular and urgent appointment scheduling.
Disease management checklists.
Medication management, including prescription, dosage adjustments, refills, and adherence monitoring.
Decision support tools (e.g., risk calculators, drug interaction checkers) for informed decisions about treatment options and care plans.
Remote patient monitoring by physicians and caregivers.
AI-supported clinical documentation management (e.g., to generate accurate appointment summaries, take voice notes, update patient charts in real time).
Home visit coordination for nursing care delivery (e.g., injections, wound care, rehabilitation assistance, patient assessment, etc.).

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Patient communication and multi-provider care coordination

Telehealth consultations and instant messaging between patients and medical specialists.
File (text, image, audio, video) uploading and sharing between doctors and patients.
Health data (e.g., lab test results, scans, medication records) exchange between providers via integration with their respective EHR systems and a shared HIE platform.
Referral management.
Care coordination dashboards and care transition planning for patients with complex care needs having multiple providers.

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Patient engagement and progress monitoring

Patient engagement tools (e.g., motivational messaging and feedback mechanisms).
Patient outreach to prevent medication discontinuation (e.g., through automated calls or text messages reminding patients to refill prescriptions, telehealth counseling regarding medication regimen).
Patient support communities and forums, group chats, and peer education sessions.
Personalized goal setting and progress tracking tools.
Gamification elements (e.g., points for taking medication on time, rewards for achieving daily exercise goals).

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Patient analytics

Patient risk stratification for targeted interventions and care management.
Dashboards with patient health metrics and trends (e.g., glucose levels, oxygen saturation, respiratory rate, weight).
Instant alerts for abnormal patient vitals.
Automated health data reports to monitor disease progression and treatment adherence.
ML-powered detection of patterns in patient data to prevent complications.

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Provider analytics

Disease-specific clinical indicators.
Preventive care measures.
Medication management metrics.
Care coordination and continuity of care metrics.
Patient engagement and satisfaction metrics.
Healthcare utilization rates, including ancillary services (e.g., emergency department visits, hospital admissions).
Population health outcome metrics (mortality rates, functional status, QALYs, etc.).

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Accessibility features

Text-to-speech functionality and voice-enabled interfaces for patients with visual and motor impairments.
AI-supported subtitles and closed captions for patients with hearing impairments or language barriers.
Haptic feedback via connected devices.
Font scaling and high-contrast UI design availability.
Multilingual support.

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Payment and insurance

Patient eligibility check and insurance verification.
Instant payment processing via the connected payment gateways.
Support for multiple payment methods (bank transfer, card, web/mobile wallet, etc.).
Access to explanations of benefits.
Customizable invoicing options and payment plans.
Real-time claim status updates and tracking of reimbursements from insurance providers.
Automated payment reminders and follow-up notifications.

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Patient data security

Identity management and multi-factor authentication.
Role-based access control.
End-to-end data encryption (including ePHI, chat messages, user action logs).
Compliance with HIPAA, HITECH, GDPR, and other applicable regulatory requirements.
PCI-DSS-compliant storage and transmission of sensitive financial information.

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Not Sure What Features Your CDM Solution Should Have?

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Necessary Integrations for Chronic Disease Management Software

How We Develop Chronic Disease Management Software

Chronic disease management software development aims to create solutions that factor in disease-specific conditions, symptoms, treatments, and ways of patient monitoring to help healthcare providers improve patient care and outcomes. At ScienceSoft, we follow a time-tested structured approach to deliver reliable and effective CDM solutions fitting your unique needs.

Requirements gathering and solution conceptualization

We shape your solution's concept by delving into user sentiments and pain points, analyzing competitor offerings, and crafting user personas and prototypes. Our healthcare IT consultants define functional and non-functional CDMS requirements, while regulatory consultants determine software compliance needs (e.g., adherence to HIPAA, GDPR, MOHAP, FDA clearance)

CDMS design

We design the solution’s architecture (microservices-based, cloud-native, containerized, etc.) and integrations (with other software, medical devices, wearables), focusing on scalability, security, and flexibility for future evolution. To ensure high user engagement and satisfaction, we design an intuitive UX and an accessible UI tailored to the needs of patients, physicians, and nurse practitioners.

Agile development and quality assurance

ScienceSoft usually relies on Scrum or Kanban methodologies to develop chronic disease management software in short iterations. We break complex projects into smaller steps with manageable deliverables to enable continuous progress tracking and agile change management based on stakeholder feedback.

We conduct functional, performance, usability, integration, and security testing in parallel with development and use pre-built components (e.g., UI elements, AI transcription and speech recognition modules) as much as possible to reduce the solution’s delivery time. This way, you can expect to get an MVP with high-priority CDM features in as little as four months.

To ensure reliability every step of the way, we rigidly follow ISO 9001, ISO 13485, and ISO 27001 protocols.

Compliance review

At every SDLC stage, we ensure that your CDM solution aligns with the pertinent standards and regulations, including HIPAA, HITECH, HITRUST, ADA, and PCI DSS.

If your solution qualifies as SaMD (e.g., it features AI-based diagnostics or medication dosage calculation), it is subject to FDA 510(k), MDR, or similar regulations. In this case, we submit it to the relevant authorities for clearance.

We also prioritize adherence to healthcare data exchange standards such as FHIR, DICOM, HL7, LOINC, ICD-10, CPT, and XDS/XDS-I, ensuring interoperability and seamless communication across healthcare systems.

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Investments and ROI of Custom CDMS Development

Average costs for building custom chronic disease management software vary between $350,000 and $800,000+, depending on the solution’s complexity.

$350,000–$500,000

For a CDM solution featuring PHI management, medication adherence tracking, symptom monitoring, and appointment scheduling.

$500,000–$800,000

For a solution with condition-specific functionality, EHR/EMR integration, and comprehensive patient data analytics, including AI-powered personalized lifestyle recommendations.

From $800,000

For a solution with several condition-specific modules, advanced functionality (e.g., ML-powered identification of patterns in patient data), and multiple integrations with healthcare systems (e.g., EHR/EMR, LIS, RIS) and smart devices.

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The expected solution ROI exceeds 230% and hinges on solution capabilities and interoperability, software maintenance and support costs, patient engagement and treatment adherence rates, and improvements in health outcomes.

Market-Available vs. Custom CDM Solutions

In today's market, you'll find a multitude of off-the-shelf chronic disease management solutions, each with its unique features, customization options, and pricing structures. However, none of them is one-size-fits-all, so in certain scenarios, custom development may be more feasible. We have chosen to compare custom CDM software with three market-available solutions for chronic disease management.

	Omada Health	Propeller Health	Welldoc	Custom CDM solution
Basic CDM capabilities ? Remote condition monitoring, medication adherence tracking, educational resources for patients, and telehealth tools for communication with providers.		No audio/video consultations — only messaging.
Specialized CDM capabilities ? Specialized functionalities for managing specific chronic conditions.	For cardiometabolic and musculoskeletal diseases, behavioral disorders.	For respiratory diseases, primarily asthma and COPD.	For cardiometabolic diseases and mental disorders.	Can be tailored to any chronic condition based on your requirements.
Integrations ? Connecting the solution to other systems for seamless data exchange.	Via APIs: EHR systems, telehealth and e-prescribing platforms, connected devices, population health management tools.	Via APIs: EHR systems, e-prescribing platforms, RPM tools, connected devices, population health management tools.	Via APIs: EHR systems, telehealth and e-prescribing platforms, connected devices, labs, population management tools, mental well-being and sleep support solutions.	Can be integrated with any required custom and OOTB solutions, including legacy software and smart devices.
Payment and insurance ? Verifying healthcare insurance or using payment gateways to pay for medical services.	Third-party payment processing services. Insurance reimbursement (Medicare, Medicaid, private), self-pay options.	Third-party payment processing services. Insurance reimbursement (Medicare, Medicaid, private), self-pay options.	Third-party payment processing services. Insurance reimbursement (Medicare, Medicaid, private).	Custom payment gateways, third-party payment processing services. All possible insurance reimbursement methods, including the self-pay options.
Security	AWS-based cloud (public), end-to-end data encryption, role-based access control; PCI, ISO 27001, NIST, and HITRUST CSF standards.	AWS-based cloud (public), end-to-end data encryption, role-based access control; HITRUST CSF standards.	Public/private cloud, SHA-256 encryption at rest and TLS 1.2 during transmission, role-based access control, SIEM, IPS, and IDS systems; HITRUST CSF standards.	Customized security measures based on the client’s requirements to ensure full protection of sensitive health and personal data.
Regulatory compliance	HIPAA, SOC 2	HIPAA, GDPR	HIPAA, GDPR, CCPA, 11 510(k) FDA clearances for diabetes functionality.	Compliance with all required global, regional, and industry-specific regulations (HIPAA, HITECH, ONC, FDA, MDR, IVDR, GDPR, etc.).
Platform availability	Web, mobile (iOS, Android).	Web, mobile (iOS, Android).	Web, mobile (iOS, Android).	Covers any required platforms, including web, desktop (Mac, Windows, Linux), and mobile (iOS, Android).
Investments	From $70,000 to $120,000 per 100 users/year. Additional fees: initial setup costs + customization and integration costs.	Upon request to the vendor. Expect to pay the initial setup fees + configuration, customization, and integration fees + licensing fees that depend on the number of software users.	From $120,000 per 100 users/year. Additional fees: initial setup costs + customization and integration costs.	From $350,000. An unlimited number of users. No additional fees.

CDMS Consulting and Implementation with ScienceSoft

Practice-proven solution architecture designed by healthcare IT experts with 9–20 years of experience.
Flexible cloud-native implementation adapted to your needs, IT environment, and time and budget constraints.
Quality and security guaranteed by ISO 9001, ISO 13485, and ISO 27001 certifications.
Compliance with HIPAA, HITECH, FDA, FTC, NCPDP, OCR, GDPR, MDR, IVDR, MOHAP, and ADA requirements.
Cohesive and accurate patient data across IT systems thanks to the integration with EHR/EMR and connected medical devices.
Smooth user experience due to carefully designed user journeys and accessibility features.
Advanced disease-specific features leveraging AI/ML, IoT, AR, and other cutting-edge technologies.
Adherence to healthcare data exchange standards (e.g., FHIR, DICOM, HL7, LOINC, ICD-10, CPT, XDS/XDS-I).

CDMS consulting

Our healthcare IT consultants will conduct a feasibility study, elicit software requirements, and draw up a list of essential and condition-specific features. We will also provide cost and ROI estimates, help you select a flexible architecture and optimal technologies, and plan integrations with smart devices and existing software systems. Also, we'll be your trusted guides through cybersecurity and compliance concerns.

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CDMS implementation

We will define the requirements for your software, design its features, choose architecture and tech stack, and plan integrations with other IT systems. Our designers will craft an intuitive UX and accessible UI fitting the needs of patients and care team members. We will develop and test your solution with a focus on regulatory compliance. Post-launch, we will provide ongoing support and updates, ensuring your software remains at the forefront of healthcare innovation.

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Our Customers Say

bioAffinity Technologies

Maria Zannes Maria Zannes LinkedIn

President & CEO

In addition to the solid technical expertise shown by ScienceSoft, its developers demonstrated a profound understanding of laboratory software specifics and integrations.

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Malmo University

Sergey Shleev Sergey Shleev LinkedIn

Prof. Dr. Department of Biomedical Science

During our cooperation, ScienceSoft proved to have vast expertise in the Healthcare and Life Science industries related to the development of desktop software connected to laboratory equipment, a mobile application, and a data analytics platform. They bring top-quality talents and deep knowledge of IT technologies and approaches in accordance with ISO 13485 and IEC 62304 standards.

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HealthPoint Plus

Todd Nilson

We were impressed by their code analysis proficiency and in-depth knowledge of telemedicine specifics. ScienceSoft proved to be a reliable vendor with a solid healthcare background, and we recommend them to everyone looking for a telehealth software development partner.

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About ScienceSoft

Based in McKinney, TX, ScienceSoft is a global IT consulting and software development company. We have 18 years of experience delivering highly reliable and efficient healthcare solutions, including those for managing chronic conditions. In our projects, we use a mature quality management system supported by ISO 13485 and ISO 9001 certifications as well as a robust ISO 27001-certified security management system.

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