Artificial Intelligence (AI) Blog

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Artificial Intelligence

Customer Service

Improve Your Customer Service: How a Bot Increases the Support Quality

Learn how the implementation of a chatbot may positively impact your customer service and its support capabilities.

Jul 27, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Artificial Intelligence

Customer Service

How AI Changes Customer Service

Find out how artificial intelligence (AI) builds up success in customer service and explore trending AI use cases in customer service.

Jul 21, 2020

Mary Zayats

Head of Technology and Competency Development, Financial IT Principal Consultant, ScienceSoft

Chatbot Development: How to Build and Use Virtual Assistants to Improve Efficiency and Save Money

Software Development

Artificial Intelligence

Chatbot Development: How to Build and Use Virtual Assistants to Improve Efficiency and Save Money

Learn about how to build and use an AI chatbot to cut operational costs and improve the quality of your repeated high-volume interactions with customers or between employees.

May 19, 2020

Mary Zayats

Head of Technology and Competency Development, Financial IT Principal Consultant, ScienceSoft

To Chatbot or Not? The Good and the Bad Behind the Use of the Virtual Assistants in Customer-Centric Businesses

Software Development

Enterprises

Artificial Intelligence

To Chatbot or Not? The Good and the Bad Behind the Use of the Virtual Assistants in Customer-Centric Businesses

A rundown of chatbot business benefits and risks with solutions to some of the latter from our experience.

Mar 3, 2020

Alex Bekker

Principal Architect, AI & Data Management Expert, ScienceSoft

Data Analytics & BI

Artificial Intelligence

5 Types of AI to Propel Your Business

Explore five different types of artificial intelligence (AI) – analytic, interactive, text, visual and functional – and get inspired by real-life business examples of AI in action.

May 14, 2019

Emily Walsh

Image Analysis

Healthcare IT

Artificial Intelligence

Cancer and AI-based image analysis: A revolutionary way to detect, predict, and treat DNA mutations

Cancer diagnosis and detection have long been hot button issues, but with the advent of Artificial Intelligence and big data organization, a solution may finally be at hand.

Feb 4, 2019

Apoorv Gehlot

How AI-powered chatbots transform customer service management

Software Development

Artificial Intelligence

Customer Service

How AI-powered chatbots transform customer service management

With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.

Dec 17, 2018

Boris Shiklo

Chief Technology Officer, ScienceSoft

Al-Based Technologies for Fighting Environmental Issues

Internet of Things

Artificial Intelligence

Al-Based Technologies for Fighting Environmental Issues

We explore how AI and IoT contribute to a healthier environment.

Oct 1, 2018

Harold Kilpatrick

Information Security

Artificial Intelligence

The Threats Artificial Intelligence Poses to Cybersecurity

Check what security concerns artificial intelligence raises nowadays and why you should take great care and take preventive actions before hackers do any serious harm.

Sep 6, 2018

Anand Kadam

Will Artificial Intelligence Be the Answer to BFSI Cyberattacks?

Information Security

Finance IT

Artificial Intelligence

Will Artificial Intelligence Be the Answer to BFSI Cyberattacks?

Artificial Intelligence is harped to be the next big thing in the banking sector. But, can it solve the industry’s most prominent issue ever? - the problem of cybersecurity.

Jun 25, 2018

Lola Koktysh

AI aims high for saving big in healthcare

Healthcare IT

Artificial Intelligence

AI aims high for saving big in healthcare

Accenture predicts $150 billion worth of savings in healthcare by 2026 thanks to artificial intelligence coming in all shapes and colors.

Jul 6, 2017

Boris Shiklo

Chief Technology Officer, ScienceSoft

Internet of Things

Artificial Intelligence

The Biggest Fear about Artificial Intelligence: Will Robots Steal Our Jobs?

We dwell on the opportunities offered by AI and shed light on the technology's potential risks.

Jun 12, 2017