ScienceSoft to Present a Multi-Agent AI Taking Most Contact Center Tasks at WHX Dubai 2026
On February 11, ScienceSoft will speak at WHX Dubai 2026, formerly Arab Health. Hadeel Abu Baker, ScienceSoft's Senior Healthcare IT Consultant, will explain an AI-first contact center model. It assumes agents manage most patient requests across calls, WhatsApp, and web chat, while staff focus on verification, escalation, and quality control.