IT Operations Blog

IT Director and Principal Architect, ScienceSoft

Cloud-Native Infrastructure: Proofs of Feasibility

Infrastructure Management

Managed IT

Cloud

Cloud-Native Infrastructure: Proofs of Feasibility

Meta: Learn about a cloud-native infrastructure and how to utilize its peculiarities to reap the maximum value while migrating to the cloud.

IT Director and Principal Architect, ScienceSoft

Moving Legacy Applications to Cloud Environments – Why and How

Cloud

Enterprises

Software Development

Moving Legacy Applications to Cloud Environments – Why and How

Learn about cloud migration options for legacy applications and discover best practices for planning a successful application migration project.

Senior Business Analyst and BI Consultant, ScienceSoft

Cloud Business Intelligence: Synergy of Cloud and BI for Your Competitive Advantage

Data Analytics & BI

Cloud

Cloud Business Intelligence: Synergy of Cloud and BI for Your Competitive Advantage

Get an insight into cloud-based business intelligence and learn the top 3 cloud BI analytics and reporting tools according to ScienceSoft.

Chief Technology Officer, ScienceSoft

Top 5 Programming Languages in Cloud Enterprise Development

Software Development

Cloud

Top 5 Programming Languages in Cloud Enterprise Development

ScienceSoft shares first-hand experience regarding the choice of programming languages for cloud computing.

Chief Technology Officer, ScienceSoft

IT Audit Services and Why You May Need Them

ITSM

IT Consulting

IT Audit Services and Why You May Need Them

IT audit scope & steps, key advantages, and why businesses need IT audit services. By ScienceSoft, in IT auditing since 2008.

Vladimir Leinov

Head of ITSM Department, ScienceSoft

Ending the Gossip around ServiceNow® Platform Pricing: Cost Factors, Price Examples and More

ITSM

Ending the Gossip around ServiceNow® Platform Pricing: Cost Factors, Price Examples and More

ServiceNow’s pricing model is quite complex. Take the time to learn what factors influence your ServiceNow license costs and check some ServiceNow implementation cost examples.

Veranika Kavaliova

Help Desk Manager, ScienceSoft

Small Business Help Desk Software: Top 3 Platforms to Consider

Help Desk

Small Business Help Desk Software: Top 3 Platforms to Consider

Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.

Veranika Kavaliova

Help Desk Manager, ScienceSoft

Help Desk Performance Metrics: The Most Important KPIs to Track

Help Desk

Help Desk Performance Metrics: The Most Important KPIs to Track

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

Veranika Kavaliova

Help Desk Manager, ScienceSoft

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

Help Desk

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.

Veranika Kavaliova

Help Desk Manager, ScienceSoft

Application Support Model: Key Decisions to Make

Managed IT

Enterprises

Application Support Model: Key Decisions to Make

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

Veranika Kavaliova

Help Desk Manager, ScienceSoft

How to Design a Network Operations Center in a Winning Way

Infrastructure Management

How to Design a Network Operations Center in a Winning Way

ScienceSoft explains the purpose of a network operations center and describes a multi-tier approach to NOC design.

Sergey Kastukevich

Cloud-Native App Development: What For and How

Software Development

Enterprises

Cloud

Cloud-Native App Development: What For and How

Discover why cloud-native software development is so popular for building cloud applications and what technologies it presupposes.