ScienceSoft Global
6+ Years of Enterprise Software Evolution and Support for NCCO
Summary
For over six years, ScienceSoft has been a trusted technology partner of National Checking Company (NCCO), a US provider of services and solutions for the foodservice and hospitality industries. ScienceSoft modernized and advanced NCCO’s ecommerce and operational software systems, driving greater business agility, stability, and security.
About NCCO
Founded in 1905 and headquartered in Minnesota, NCCO helps foodservice organizations boost safety, efficiency, and brand consistency. Its offering includes food labeling and food safety management systems, tamper-evident products, point-of-sale essentials, and first aid kits. NCCO also provides brand fulfillment services, handling sourcing, printing, and delivery of custom materials such as menus, posters, flyers, table tents, promotional products, and apparel.
To run this model, NCCO relies on a sophisticated digital ecosystem, including:
- Adobe Commerce (Magento) multistore setup with brand-specific B2B portals.
- Internal portals for order processing and knowledge management.
- Epicor ERP with custom extensions and APIs.
- Manufacturing operations management system.
- Smartsheet-based project management environment.
Initially, this ecosystem was supported by in-house software developers and IT support engineers. However, as NCCO’s operations grew in scale and complexity, the company realized it needed an external partner to accelerate software development, improve system stability, and handle its evolution end-to-end without the overhead of keeping a full in-house IT team.
NCCO sought a single partner who could handle all aspects — including software integrations, enhancements, and bug fixes — across this complex IT setup. That’s why the company turned to ScienceSoft, trusting its deep expertise in Adobe Commerce (Magento), complex ecommerce back ends, and enterprise applications.
Impact-Driven System Support and Evolution Enhanced Business Capabilities and Reduced Manual Effort
To support NCCO, ScienceSoft formed a cross-functional team of a project manager, certified Adobe Commerce PHP developers, .NET engineers, a front-end developer, and a QA specialist. The team collaborated closely with NCCO’s senior product owner to continuously refine project priorities and shape the roadmap. Together, ScienceSoft and NCCO established the following workflow to keep NCCO’s operations running smoothly while also driving major system upgrades and new business capabilities:
Fast incident response
ScienceSoft’s team resolved all urgent support requests within 24 hours.
Predictable delivery rhythm
Regular releases with new features, non-urgent fixes, and improvements happened every Tuesday.
Impact-aware planning and coordination
NCCO’s quarterly business objectives guided every support and development activity. ScienceSoft ensured full alignment by leveraging Wrike for transparent backlog tracking, dependency mapping, and real-time progress control. In addition, our project manager enforced structured change management, combining careful impact analysis, cross-team coordination, and open stakeholder communication, to integrate urgent fixes without jeopardizing quarterly outcomes.
Quarterly improvement proposals
Every quarter, ScienceSoft’s team presented a structured set of system and process improvement proposals aimed at reducing NCCO employees’ routine workflows and strengthening the company’s digital systems. Many of these proposals were approved by the product owner and successfully implemented. NCCO confirmed that the delivered improvements meaningfully reduced manual efforts and enhanced overall system efficiency.
Over six years, ScienceSoft’s team:
- Fixed and optimized data synchronization mechanisms between ecommerce, ERP, and project management systems to ensure aligned orders, shipping, and invoicing.
- Rewrote critical ERP business logic components (discount rules, order validation) to reduce errors and, as a result, cut the volume of support tickets submitted by the staff.
- Added new business-enabling features, like product subscriptions, customer inventory reports, backorder functionality, credit limit controls, and more.
- Enhanced the ecommerce portals with intuitive navigation, smart visual cues (e.g., preview states, refined dropdowns), and reliable cross-browser, cross-device performance to create a seamless user experience.
- Introduced automated notifications, instant reporting, and automated ticket generation to make ERP–ecommerce processes faster and more transparent.
- Implemented stronger cross-system encryption, fine-grained cookie consent collection, and stricter session management to enhance security.
- Handled regular upgrades and targeted fixes in Adobe Commerce (Magento 2) to keep it secure, fast, and aligned with evolving business logic.
- Optimized cross-system exception management to reduce downtime and improve reliability.
Key Outcomes for NCCO
- Faster, smoother operations without disruptions. Proactive system maintenance, rapid resolution of critical issues within 24 hours, and addressing root causes to prevent recurring problems ensured business processes ran seamlessly.
- New software capabilities to support business agility. High-priority software features were rolled out each quarter and prioritized for implementation depending on NCCO’s business needs, enabling timely launches of new services like subscriptions, inventory reports, and credit controls.
- Customer satisfaction. Clearer order tracking, dependable data consistency, and enhanced security boosted client trust.
- Future-ready IT foundation for growth. Continuous system evolution and well-planned feature delivery built a stable, scalable digital core ready to support NCCO’s growth and changing business demands.
- Lean and reliable IT support. NCCO no longer needs to maintain an additional in-house IT support team while enjoying the same level of transparency, convenience, and developer commitment.
Emily Kimber, Senior Manager in Digital Marketing at NCCO says:
We’ve been working with ScienceSoft for more than six years now, and by this point they feel less like a vendor and more like part of our own team. What we appreciate most is the consistency — work shows up on time, it’s done right, and if we need adjustments, they listen and respond. They’re steady, organized, and keep projects moving without unnecessary complications. For a company with a century-long history like NCCO, that kind of dependability is not something we take for granted. ScienceSoft has helped us put a solid digital foundation in place that we trust and continue to build on.
Technologies and Tools
PHP 8, Adobe Commerce (Magento 2), Kinetic Server, Composer 2, HTML, JavaScript, JQuery, Knockout.js, Elasticsearch, MySQL 8, Redis, Epicor, AWS S3, Smarty API, Google Smartsheet, Nginx.
