ScienceSoft Global
Starting SaaS Business in Healthcare
Key Aspects
Since 2005, ScienceSoft has been a reliable healthcare software consulting and development partner for startups and established software development companies.
Healthcare SaaS Market Overview
The healthcare cloud computing market is projected to grow from $63.55 billion in 2025 to $197.45 billion by 2032, at a CAGR of 17.6%. Healthcare organizations adopt SaaS solutions to improve care quality and access, support telehealth and analytics, and avoid heavy local infrastructure investments.
How to Start a Healthcare SaaS Business: Action Points
- Analyze the market, competitors, and potential software users.
- Detail software requirements and roadmap the features.
- Design SaaS architecture.
- Plan investments and payback.
- Define a cloud platform, customization, and integration SaaS capabilities.
- Create a PoC.
- Plan the development and testing process.
- Plan customer acquisition, product promotion.
- Launch MVP and improve the app based on customers’ feedback.
Healthcare SaaS Business Models
Development and promotion of a Software-as-a-Service solution for the industry depend on your business type and the target audience for your product.
SaaS in Healthcare Software Specifics for Different Company Types
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A pure SaaS solution provider
Purpose: to launch a brand-new healthcare software product.
Focus on:
- Architecture supporting the use of advanced technologies relevant to healthcare (e.g., IoT, AR, VR).
- Creating competitive subscription plans that will help gain new users fast (e.g., free trial, discounts based on the number of users per healthcare organization).
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A provider of an on-premises healthcare software product/products partially moving to the SaaS model
Purpose: to test the demand for healthcare SaaS applications.
Focus on:
- Splitting functionality and designing subscription plans that help gain new users.
- Migrating the key functionality of on-premises software products to the cloud, leaving advanced features for on-premises software only.
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A provider of an on-premises healthcare software product/products fully migrating to the SaaS model
Purpose: to migrate an on-premises healthcare product/products to the cloud and sell them on a subscription basis.
Focus on:
- Redesigning software to ensure medical staff or patients can conveniently use it on various devices (tablets, PCs, laptops).
- Promoting the redesigned SaaS solutions to existing and potential clients.
Healthcare SaaS Software Specifics for Different Target Customers
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Small, often newly established, healthcare organizations
- Customers are looking for a ready-to-use solution that doesn’t need much customization.
- A rather small number of integrations may be needed.
Focus on:
- Intuitive UI and attractive design.
- Creating thorough self-learning materials for app users (healthcare professionals or patients).
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Mature healthcare organizations
- Customers are looking for software that matches well with their existing software.
- A large number of users and user roles in an organization.
Focus on:
- API integrations.
- Rich customization capabilities.
Healthcare SaaS Consulting and Development Services to Succeed in the Market
To help you start a healthcare SaaS business, ScienceSoft’s IT experts are ready to productize your idea, define SaaS features, architecture, tech stack, and optimize project costs and development time.
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Healthcare SaaS consulting
Our healthcare IT consultants will:
- Analyze the feasibility of your medical SaaS product concept.
- Elaborate on OOTB healthcare SaaS features.
- Design a scalable multi-tenancy architecture for a healthcare SaaS application.
- Decide on a customization and integration approach.
- Choose an optimal tech stack.
- Determine implementation investments and calculate the anticipated ROI.
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Healthcare SaaS development
As a technology partner, we will help you:
- Productize the clinical SaaS idea and prioritize software features.
- Create a PoC.
- Design UX and UI with a focus on medical staff’s and patients’ convenience.
- Develop your healthcare SaaS in agile iterations.
- Test healthcare SaaS product quality.
- Design and implement integrations (with EHR/EMR, HIS, imaging software, marketing software, etc.).
- Provide hospital SaaS application and infrastructure support (if required).
About ScienceSoft
We’ve worked with dozens of software product companies to launch and evolve SaaS platforms supporting multi-location hospital networks.
Our portfolio includes collaborations with UNM Health Sciences Center, MindCare Solutions, bioAffinity Technologies, RIVANNA, and AKLOS Health.
Our HL7 FHIR-certified specialists work with HL7 v2/v3, FHIR, CCDA, USCDI, ICD-10, LOINC, CPT, XDS/XDS-I, DICOM, and more.
As a Microsoft Partner and AWS Advanced Tier Partner, ScienceSoft builds robust and cost-effective infrastructures for new SaaS products.
Key Functional Aspects of Healthcare SaaS
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Healthcare SaaS management
- SaaS subscription and license management (subscription renewal, license changing, etc.).
- Real-time SaaS usage tracking and reports to optimize features for healthcare professionals and patients.
- Feature management (e.g., A/B feature version testing, selected feature activation).
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Healthcare SaaS billing and payment management
- Agile billing system that can adjust to pricing model changes.
- Payment gateway to accept payments through different channels (a card, bank transfers, Apple Pay / Google Pay, etc.).
- Automatic software sales tax handling and invoicing.
- Payment failure handling.
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User experience
- UX optimized for clinical processes.
- Intuitive user interface.
- Automated data synchronization between a healthcare SaaS app and other apps used by a customer (e.g., EHR, CRM, HIE) due to API-based integration capabilities of a SaaS app.
- User experience surveys to improve the product.
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Support and training for medical staff and patients
- In-app help desk.
- Video tutorials.
- A knowledge base and webinars for Healthcare SaaS users (e.g., physicians, nurses, patients).
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Compliance and data security
- Data encryption for PHI and financial data.
- Password-protected login.
- Role-based access.
- HIPAA, FDA, and ONC compliance.
- Automated assessment of security risks.
- DDoS protection.
Operating Costs Structure for a Healthcare SaaS Product
While planning your healthcare SaaS, it is necessary to calculate investments and estimate monthly app operation expenses, which include:
- Cloud services usage.
- SaaS application and cloud infrastructure maintenance.
- Help desk for healthcare professionals and patients (24/7, 12/5, etc.).
- Regular security checks (with a focus on HIPAA compliance).
- Infrastructure for new features roll-out and healthcare SaaS application evolution.
Lower Investments, Faster Payback for Healthcare SaaS
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Develop less OOTB functionality
and leave space for customizations on a healthcare provider’s side: it reduces time-to-market but keeps the product flexible for customers.
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Utilize ready-made cloud services
(for example, services provided by AWS and Azure), e.g., for embedding AI-based patient chatbots or integrating connected medical devices, instead of developing such functionality from scratch.
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Opt for agile development
to get an MVP and start selling your software faster.
Healthcare SaaS Features to Outcompete Rivals
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Features based on trending technologies
- Natural language processing capabilities (e.g., voice recognition for health data entry, handwritten text recognition for prescription processing).
- SaaS connectivity with smart medical devices or biosensors to collect patient health data, enable remote care or continuous automated vitals’ monitoring.
- Artificial Intelligence to automate identification of potential HIPAA compliance risks and PHI security threats in software.
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Built-in data analytics capabilities
to help increase patient care workflows’ effectiveness (e.g., hospitalization, pre-surgery and post-surgery care, complications prevention management, patient discharge).
About ScienceSoft
Since 1989, ScienceSoft has been providing IT consulting and software development services to customers worldwide. Being ISO 13485-certified, our team is ready to help you plan, launch, and evolve your SaaS application according to the requirements of the FDA and the Council of the European Union.
