IT Operations Blog by ScienceSoft

Ulad Sinkevich

Principal Architect and Enterprise Solutions Expert, ScienceSoft

AWS Services to Build and Upscale an IoT Architecture

Internet of Things

AWS

AWS Services to Build and Upscale an IoT Architecture

The AWS platform offers a wide range of services to build an IoT solution. We give a quick overview of the AWS approach to IoT and introduce a possible AWS IoT architecture with its benefits and limitations.

Oct 8, 2018

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Help Desk

Help desk software to improve customer service

We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.

Sep 13, 2018

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Managed IT

Infrastructure Management

Customer’s Guide on Remote Infrastructure Management Services

Weigh up the pros and cons of remote infrastructure management services and choose a relevant vendor with ScienceSoft’s article.

Jul 12, 2018

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Managed IT

Crafting a Win-Win IT Managed Services Agreement

Puzzling out the complexities of a managed services agreement: core components and potential problem areas.

May 28, 2018

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

May 16, 2018

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Managed IT

Making a Choice: Staff Augmentation vs Managed IT Services

ScienceSoft’s managed IT services experts are helping your company to understand the benefits and drawbacks of the two common outsourcing models.

Apr 25, 2018

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

The Real Difference between ServiceNow® Platform Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

Jan 26, 2018

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

Is ServiceNow® Platform Reporting Good Enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be.

Jan 3, 2018

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

Dec 29, 2017

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

What Is the Point of ServiceNow® Platform Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

Aug 8, 2017

Sergey Dureiko

ITSM

5 reasons why global corporations need a centralized ITSM system

ScienceSoft’s ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.

Jan 24, 2017

Sergey Kastukevich

Software Development

Cloud

Cloud Computing: Hidden Costs

We shed light on the apparent and hidden costs of cloud computing software

Feb 2, 2013