IT Operations Blog by ScienceSoft

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.

Jun 25, 2020

Sergey Kastukevich

Software Development

Cloud

Cloud Software Design: What Things Can Go Wrong with Your App and What To Do for Them Not To

See how your cloud app can go wrong without due attention to cloud software design and learn architecture-related measures preventing the doom of your application.

Jun 23, 2020

Ulad Murashka

Cybersecurity Expert, CEH

Information Security

Cloud

Azure

Security Essentials in Microsoft Azure

Take advantage of ScienceSoft’s security guidelines and tips on how to secure your Azure-based cloud infrastructure and cut cybercriminals off your business.

Jun 19, 2020

Sergey Kastukevich

Software Development

Cloud

Are Cloud Computing Solutions Worth Implementing?

All you wanted to know about cloud computing solutions. Cloud computing options to migrate your legacy application to the cloud or develop a new cloud-native app.

Jun 19, 2020

Boris Shiklo

Chief Technology Officer, ScienceSoft

Azure

Cloud

Startups

Microsoft Azure — Your Startup Launch Platform

Microsoft Azure features a full range of tools to release functional and scalable cloud-native applications. See why Azure capabilities are specifically beneficial for startups.

May 29, 2020

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

If you think of adopting IT Service Management, it makes sense to see what processes it actually presupposes and what benefits it can bring to your organization.

Feb 21, 2020

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

AWS Security Issues You Should Watch Out For

Information Security

AWS

Cloud

Infrastructure Management

AWS Security Issues You Should Watch Out For

Learn about AWS security issues and how to address them: how to solve access control issues with proper identity and access management, how to eliminate improper configuration issues with penetration testing, and more.

Jan 30, 2020

Boris Shiklo

Chief Technology Officer, ScienceSoft

Help Desk

Developing Multi-Tier IT Support of Real Value for Employees and Clients

We show how to establish and manage help desk tiers in multi-tier IT support model to ensure that software questions and problems of your employees and clients are addressed quickly and effectively at every IT support level.

Aug 6, 2019

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Infrastructure Management

How Can a System Administrator Turn Into a DevOps Engineer

DevOps is one of the most advanced approaches to software development and operations. The number of companies implementing DevOps and hiring DevOps engineers is continuously growing. This article will show you how system administrators can make their way to become DevOps engineers.

Jun 5, 2019

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

4 Levels of Effective ServiceNow® Platform Implementation

ScienceSoft designed a 4-level ServiceNow implementation model to show the scope and the results of your ServiceNow implementation project.

May 31, 2019

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

ServiceNow® Platform Ticketing – Superfluous or Essential?

ServiceNow should be your ticketing system! See what benefits it can bring and find out whether it can be something your company will really enjoy.

Apr 5, 2019

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

ServiceNow® Asset Management Platform: What on Earth Is It and Why Ever Use It?

People often see ServiceNow Asset Management only as a supporting process that doesn’t make much sense on its own. Let’s see why that’s not entirely true and make a decision on whether Asset Management in ServiceNow is something your company wants.

Feb 25, 2019