IT Operations Blog by ScienceSoft

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Application Support Model: Key Decisions to Make

Managed IT

Enterprises

Application Support Model: Key Decisions to Make

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

Aug 28, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Infrastructure Management

How to Design a Network Operations Center in a Winning Way

ScienceSoft explains the purpose of a network operations center and describes a multi-tier approach to NOC design.

Aug 25, 2020

Sergey Kastukevich

Cloud-Native App Development: What For and How

Software Development

Enterprises

Cloud

Cloud-Native App Development: What For and How

Discover why cloud-native software development is so popular for building cloud applications and what technologies it presupposes.

Aug 21, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Infrastructure Management

Network Operations Center: Definition and Top 4 Best Practices

Find out what a Network Operations Center is and how to carry out effective NOC management.

Aug 14, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.

Jul 31, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.

Jul 20, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

How to Improve Enterprise Customer Support

Enterprises

Help Desk

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.

Jul 7, 2020

Marina Chernik

Senior Business Analyst and BI Consultant, ScienceSoft

Data Analytics & BI

Cloud

Do You Consider Cloud Data Analytics? – Well, You’d Better Do!

Check out an overview of cloud-based data analytics and learn the top 5 cloud analysis tools selected by ScienceSoft.

Jul 7, 2020

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Infrastructure Management

Advantages of Microsoft Azure and Reasons to Opt for It

Benefits of Microsoft Azure you can leverage when choosing a cloud platform. Well-grounded reasons by a Microsoft Gold Partner and AWS Select Consulting Partner.

Jun 30, 2020

Andy Lipnitski

IT Director and Principal Architect, ScienceSoft

Infrastructure Management

Azure

Cloud

Microsoft Azure – Cloud Cradle for Your Small Business

See ScienceSoft’s digest of Microsoft Azure benefits that may become decisive for small businesses’ cloud transformation.

Jun 30, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.

Jun 30, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.

Jun 30, 2020