Our IT Operations Projects

For over six years, ScienceSoft’s .NET developers handled the support and modernization of a suite of software tools by a globally recognized provider of motion control solutions.

ScienceSoft revamped a financial reporting solution for an insurance managing general agent with a 70-year-long business history. The improvements let the company establish up to 75x quicker reporting flows and prevent financial data errors.

For over six years, ScienceSoft has been a trusted technology partner of National Checking Company (NCCO), a US provider of services and solutions for the foodservice and hospitality industries. ScienceSoft modernized and advanced NCCO’s ecommerce and operational software systems, driving greater business agility, stability, and security.

For over two years, ScienceSoft supported CE-marked laboratory diagnostics software and introduced upgrades to improve convenience and boost user satisfaction.

In just three months, ScienceSoft assisted a UAE fintech startup in migrating its analytics pipelines from Amazon RDS to Google Cloud Platform. The new solution allowed the Customer to move away from spreadsheet-based reporting and benefit from self-service BI.

Since 2016, ScienceSoft has been providing support and modernization of Unibank’s mobile banking app, helping the Client keep up with the mobile banking market trends.

For nine months, ScienceSoft provided white-label L1 help desk services to Delap LLP, an established US financial services firm and MSP. By promptly resolving 60% of all the tickets from five of Delap's clients with a 7-minute FTR, we freed up its in-house L2 and L3 support teams.

For nine months, ScienceSoft has been providing 24/7 L1 support to Qventive Healthcare’s clients. Our team efficiently handled an average of 100 tickets per month, ensuring a 30-minute FRT for email requests and a 20-second FRT for calls, with an average TTR of 20 minutes.

ScienceSoft delivers 12/5 L1 support for ScribeAmerica, one of the largest medical scribe companies in the United States with over 25,000 employees. Our team handles around 900 average monthly tickets with a 7-minute first response time.

For over three years, ScienceSoft has delivered L1–L3 support to System One, an international provider of outsourced services and workforce solutions.