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For over a year, ScienceSoft has delivered 8/5 support to 5 of an MSP’s end clients. Resolving up to 80 tickets a month with a 30-minute FRT, our experts help the MSP uphold its support service standards and free up the internal team.
ScienceSoft provides application support for an international software product company offering solutions for loyalty marketing and advertising.
ScienceSoft provided help desk services for a solution used for online sales and integrated with inventory management, resource planning and reporting systems.
One of the leading US providers of telecommunications services turns to ScienceSoft for professional remote support of a set of their .NET-based web applications.
ScienceSoft’s SIEM consultant provided design and implementation of QRadar system to enhance the Customer’s security posture.
ScienceSoft implemented its proprietary QRadar tool QLean for a bank with 15+ mln clients and an extensive IT network.
A success story of helping a bank with $13.3 bn in total assets monitor and analyze over 1,000 security events per second throughout multiple bank's systems. ScienceSoft team of information security experts extended the out-of-the-box functionality of IBM's first-class Security QRadar SIEM technology to ensure automated real-time monitoring across more than 44 bank's locations.
Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.
ScienceSoft built custom content management features and set up robust IAM for a SharePoint corporate portal of a 32,000-employee gold mining company. The Client benefits from easier distribution of region-specific corporate news and enhanced portal security.
Upon moving from iOS to Android, a sport magazine application has inherited the look-and-feel and functionality of the original app and now offers engaging news as well as highly personalized content.
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