Tarian Partners With ScienceSoft for Managed IT Services, Leading to 4× Faster Issue Resolution

ScienceSoft marks the first anniversary of its technology partnership with Tarian, one of North America’s fastest-growing providers of integrated protective services. Serving aviation, healthcare, energy, and other high-reliability sectors, Tarian delivers uniformed guarding, security technology and systems integration, risk advisory, and preparedness training.

As Tarian continued its rapid expansion, the company sought a more scalable, cost-efficient model to support its office IT systems. To maintain operational speed and high service standards, Tarian chose to transition from in-house IT staffing to a partnership with a vendor capable of providing end-to-end support backed by broader expertise across IT and security.

Tarian engaged ScienceSoft to deliver 24/7 L1–L2 employee support across its back-office systems. Over the first year, the collaboration, which was structured around monthly ticket volumes rather than fixed support headcount, produced measurable improvements:

• 4× faster issue resolution thanks to IT workflow automation and complete network mapping.
• <30-minute first response time for emails and 97% call acceptance.
• 4.5 CSAT reflecting consistently positive employee experience.
• A stronger security posture, reinforced through Microsoft Entra ID SSO and automated OS updates.

ScienceSoft now handles up to 500 tickets per month via email, phone, chat, and ServiceNow, enabling Tarian to scale IT support efficiently as its operations grow.

Building on the success of the initial support engagement, Tarian expanded the partnership to include managed IT services, SharePoint migration, security assessment, policy review, and infrastructure assessment, further strengthening the reliability and security of its digital workplace.

“At Tarian, we operate in environments where trust, speed, and precision are non-negotiable,” says Mark Stephens, Senior Vice President, Information Technology, Business Intelligence and Analytics at Tarian. “ScienceSoft quickly adapted to our procedures, improved issue resolution times, and built a clear, comprehensive infrastructure/network diagram. Their responsiveness earned our trust early, leading us to extend the partnership to Cybersecurity and SharePoint support.”

   

Tarian’s Mark Stephens joined ScienceSoft in Warsaw to recap outcomes and explore new collaboration opportunities.

About Tarian

Founded in 2022, Tarian Group, LLC is North America’s fastest-growing security company serving aviation, healthcare, energy, and other highly regulated industries. It provides integrated protective services spanning uniformed guarding, security technology and systems integration, risk advisory, preparedness training, and a medical equipment management division for healthcare providers.

About ScienceSoft

Founded in 1989, ScienceSoft delivers managed IT services and custom enterprise software for high-reliability industries such as healthcare and BFSI. Backed by ISO 9001 and ISO 27001 certifications, the company is recognized for service excellence as a 2025 Channel Futures MSP 501 winner and a four-time honoree on the IAOP Global Outsourcing 100 list (2022–2025).

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