Our IT Operations Projects

For 4+ years, ScienceSoft helps a restaurant supplier evolve their Magento multistore and launch new branded storefronts for new clients.

ScienceSoft’s team performed modernization of math training applications for children, which resulted in the apps’ improved performance, enhanced functionality, and reduced maintenance costs.

ScienceSoft developed a new web app for our regular Client. The updated UI and UX design increased user satisfaction, and the cloud data storage improved customer base management.

A success story of running continuous integration developing a large scale application on two platforms – Windows and Mac OS – to efficiently test a large amount of software (currently exceeding 400 files with 80,000+ lines of code) without attracting extra human resources.

ScienceSoft provided L2–L3 infrastructure support for BPC, a fintech company delivering digital banking, payment, and ecommerce software products. BPC managed to cut IT support expenses by 10%+ while ensuring the fail-safe performance of its network and IT systems.

For a year, ScienceSoft has provided 24/7 support to Lolli & Pops, a premium confectionery chain of 70+ stores. Our team handles 400 cases a month with a 30-minute FRT, resolving access issues, troubleshooting basic network problems, and administering retail software.

For over two years, ScienceSoft has provided L1 support for FläktGroup's employees in 15 countries. Resolving all the incoming L1 tickets, ScienceSoft has allowed FläktGroup's in-house IT support team to focus on handling more complex technical issues.

The Client needed to upgrade their intuitive translation app that allowed users to translate texts in the browser without using additional software. Our team extended the tool to .NET Framework 4.0, developed a version for Windows 8 and fixed multiple bugs.

For 2+ years, ScienceSoft monitors and troubleshoots the Customer's infrastructure across three regions. Showing a 98% resolution rate for all the incoming L2 tickets, ScienceSoft helped the Customer's IT team address advanced technical challenges.

ScienceSoft provided a global biotech company with 24/7 L1 employee support, maintaining a 30-minute FRT and 99% SLA success rate. Resolving up to 65% of all incoming issues and escalating the rest, our L1 agents received positive feedback from the Client’s L2 team.