Our IT Operations Projects

ScienceSoft’s experts localized and fixed performance issues to enhance the Client’s insurable event management system and contribute to reliable 24/7 support for insureds.

For 2 years, ScienceSoft has provided agile, cost-effective support for a SaaS project management platform, implementing new features, resolving critical issues, and enhancing stability.

ScienceSoft created the SharePoint portal for the oil service company with $500 mln revenue. The solution is a unified management system, accessible within all domains of the corporate intranet, integrated with accounting and HR systems and providing the functionality for effective one-source support of all the users.

ScienceSoft took up the outsource administration of the Salesforce-based B2B portal of the international consumer products company. We helped to ensure better usability of the portal, which allowed to streamline the company’s communication with their customers and increase the efficiency of promotional activities giving them better information support.

ScienceSoft provided functional and performance testing, development assistance, infrastructure support, and 24/7 user help desk to facilitate successful market entry for a suite of mobile and web pet wellness apps.

For a year, ScienceSoft has provided 24/7 L1–L2 employee support to Tarian, one of the United States’ fastest-growing security companies. Our team handles up to 500 cases monthly with a 30-minute FRT and a call acceptance rate of about 97%.

ScienceSoft has provided 8/5 L1 employee support for Society6, a US ecommerce retailer offering art and design products. The L1 team took over support operations in one week and handles around 50 tickets per month, maintaining a 30-minute FRT and 100% FCR.

With a 60-second call response time and 30-minute FRT, ScienceSoft’s L2 and L3 teams support the cloud infrastructure and medical applications for a US diagnostic company that provides specialist consultations to partnering clinics.

Working with 200+ distinct client setups and a proprietary cloud stack of a US MSP, ScienceSoft handled up to 400 monthly tickets, resolving 81–85% of all requests at L1 and maintaining a 30-minute FRT.

ScienceSoft upgraded reporting to SAP Business Objects BI 4.1 for a suite of software products to aid risk management in the upstream petroleum industry.