Our IT Operations Projects

ScienceSoft helps a managed IT services provider efficiently support its clients 24/7. Our team is responsible for after-hours L1 support under a service package of 100 tickets per month.

During the lasting cooperation, ScienceSoft has assisted the Client in upgrading their Magento website up to a newer version, fixing urgent store issues, and extension installation.

ScienceSoft promptly ramped up a team of Magento developers to fix an operation-critical cache bug and perform the Magento upgrade for a heavily customized ecommerce solution.

For over a year, ScienceSoft has delivered 8/5 support to 5 of an MSP’s end clients. Resolving up to 80 tickets a month with a 30-minute FRT, our experts help the MSP uphold its support service standards and free up the internal team.

ScienceSoft provides application support for an international software product company offering solutions for loyalty marketing and advertising.

ScienceSoft provided help desk services for a solution used for online sales and integrated with inventory management, resource planning and reporting systems.

One of the leading US providers of telecommunications services turns to ScienceSoft for professional remote support of a set of their .NET-based web applications.

Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.

ScienceSoft built custom content management features and set up robust IAM for a SharePoint corporate portal of a 32,000-employee gold mining company. The Client benefits from easier distribution of region-specific corporate news and enhanced portal security.

ScienceSoft renders support of multi-feature software for an international company specializing in image management solutions.